Apply approved service categories to online customer cases remotely, using careful reading and concise notes to support searchable records. Full time or part-time work is available.
The Service Category Tagging Assistant supports customer service and office administration through accurate case labeling. You will read assigned cases, compare them with the current category guide, and apply supported primary or secondary labels. Unclear matters go to reviewers instead of being forced into a category.
Key Responsibilities: Read assigned customer cases in a web-based system
Compare cases with the current category guide
Apply supported primary or secondary labels
Flag mixed or unclear topics for review
Track completed items and batch exceptions
Requirements: Careful reading and concise note writing
Comfort resisting subject-line-only classification
Ability to preserve original customer messages
Willingness to follow employer category rules
Customer service or office administration experience can help
Use accurate service category tagging, review judgment, and careful records management to improve customer case search and routing remotely.

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📌 Remote Service Category Tagging Assistant (New Brunswick)
🏢 Hrstalentsolutions
📍 New Brunswick