Support CIBC clients onsite full time through transaction services, digital banking guidance, and relationship-focused everyday banking assistance. Work at 1550 Upper James St.
As a Client Engagement Associate on the Personal and Business Banking Team, you will support clients in a Banking Centre. You will answer questions, assist with transactions, explain financial products, and connect clients with appropriate specialists. Your work will strengthen relationships and support banking centre success.
Key Responsibilities: Help clients manage accounts and banking products
Assist with transactions and basic banking product sales
Introduce clients to mobile banking applications
Identify specialist referral opportunities for client goals
Resolve client issues through listening and accountability
Requirements: Client-first approach with meaningful engagement
Goal-oriented mindset and motivation to accomplish goals
Strong interpersonal communication and empathy
Digital savvy with adaptable technology skills
Flexibility for evenings, weekends, and multiple banking centres
Bring client service, financial products knowledge, and digital literacy to CIBC’s onsite Banking Centre team in Hamilton.