Support public inquiries and complaint resolution as an Information and Early Resolution Officer in Halifax, with permanent employment.
The Department of Labour, Skills and Immigration seeks a Clerk 4 to explain legislation and complaint processes. You will process recruiter licence and employer registration applications while supporting audits and early resolution. The position reports to the Manager, Foreign Worker Program.
Key Responsibilities: Respond to phone and email inquiries about legislation and complaints
Process recruiter licence and employer registration applications
Administer employer self-audits for legislative compliance
Complete data entry and licensing administration
Facilitate complaint resolution discussions with involved parties
Requirements: High school education plus five years related experience
Robust interpersonal and communication skills
Ability to explain complex information clearly
Experience deescalating frustrated individuals respectfully
Microsoft Excel and Outlook proficiency
Apply your communication, organization, critical thinking, and problem-solving skills to public service work in Halifax.

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📌 Information and Early Resolution Officer (Nova Scotia)
🏢 Nova Scotia
📍 Nova Scotia