Role Responsibilities Are you a skilled writer and communicator who can analyze complex information, coordinate responses, and work effectively with diverse partners? The Ministry of Assisted Living and Social Services is seeking an Issues Specialist to support Disability Services Delivery.

Reporting to the Issues Manager, you will help manage client and stakeholder issues, coordinate responses with program areas and ministry partners, and support internal and external communications.

In this role, you will research and analyze information, prepare transparent and accurate written materials, provide communications advice, support projects and events, and respond to enquiries.

Your work will help ensure information is timely, consistent, sensitive to client needs, and aligned with ministry policies and priorities.

Responsibilities: Coordinating action requests, telephone action requests, briefing notes, input documents, and email or letter responses.

Working with program areas, ministry partners, and other branches to gather information and prepare complete and accurate responses.

Reviewing and editing written materials to ensure appropriate style, tone, accuracy, consistency, and responsiveness.





Tracking action requests and other assignments to completion using internal tracking and reporting systems.

Monitoring emerging issues, service-delivery concerns, media coverage, regional inboxes, and feedback channels.

Identifying trends and helping develop timely strategies, key messages, and information updates.

Providing guidance to staff regarding action-request processes, correspondence, messaging, style, and tone.

Developing internal communications materials, key messages, communication plans, newsletters, presentations, and digital content.

Maintaining internal communication platforms, including Share

Point and Microsoft Teams.

Supporting communication projects, operational planning, quarterly reporting, regional visits, town halls, stakeholder events, and ministerial tours.

Working with Communications and Public Engagement on external messaging, materials, events, and public-facing information.

Responding professionally to enquiries from clients, service providers, stakeholders, community partners, and members of the public.

The is provided for further details on this position.

📌 Issues Specialist (Calgary)
🏢 Government of Alberta
📍 Calgary