Customer relationships and product adoption define this entry-level Customer Success Representative role at Smarsh, supporting clients through responsive issue resolution and account service.The Customer Success team serves as a trusted partner and advocate for Smarsh customers. You will build relationships, promote solution adoption, manage renewals, address inbound questions, and identify ways to reinforce product value. The work includes Salesforce tracking, billing adjustments, and escalated client needs.Key Responsibilities:Respond promptly to inbound customer callsResolve service problems by clarifying complaints and explaining solutionsAnalyze contracts, invoices, and billing issuesTrack customer discussions and outcomes in SalesforceProcess account and billing adjustmentsRequirements:One or more years in customer success or inside salesFinancial or similarly regulated industry experience preferredExcellent written and verbal English communication skillsStrong listening, influencing, and training abilitiesOrganization, documentation, and time management skillsSupport Smarsh customers through product adoption, renewal management, Salesforce documentation, and accurate account resolution.#J-18808-Ljbffr

📌 Customer Success Representative - $60,000 - $70,000 A Year (Winnipeg)
🏢 Smarsh
📍 Winnipeg