Guest Experience HostFront of House - The IckworthContract: PermanentSalary: £14 per hour plus generous service charge and great benefitsAbout Us:The Ickworth, part of Luxury Family Hotels, is entering an exciting new chapter following its refurbishment. Join us as a Guest Experience Host and play your part in shaping the future of this much-loved Suffolk retreat.Pay rate:£14 per hour + service chargeRole PurposeAs a Guest Experience Host, you will ensure the well-being of all guests, maintaining a high level of host presence and delivering bespoke guest service. You will exceed guest expectations from arrival to departure, drive sales opportunities, and develop your team.Key ResponsibilitiesOperational leadership across the full hotel during shiftOwnership of the guest journey from arrival through to departureMaintaining pace, flow, and service standards during peak periodsReal time decision making and problem resolutionCross departmental coordination and collaborationDriving revenue through service excellence and operational efficiencyClear and effective communication across all teamsStrong and structured shift handoversEssentialSkills & Attributes:Senior departmental leadership experience, or an Assistant Head ready to step upStrong record of team leadership and consistent operational performanceBroad operational experience across Rooms and Food & BeverageConfident leading busy services with full accountabilityHighly DesirableBackground in luxury or premium hospitalityExperience in complex, multi-outlet operationsExposure to family-focused or resort environmentsFamiliarity with Simphony, OPERA Cloud, and ResDiaryOther Information40 hours per week across a rota including day, evening, and night shifts, with availability required across all seven daysOwn transport essential due to remote location of hotelPersonal Development: Stay industry-leading through events, training, and skilled growthWhy work with us?Training and development is central to life at LFH, it's something we truly value.



We are proudly certified by the Institute of Hospitality and support our teams' development through partnerships with award-winning, hospitality specific apprenticeship providers.An extra day's holiday for your birthdayEarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!Cycle to work schemeHelp@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.Life Assurance Benefit for peace of mind for your loved ones.Enhanced Maternity and Paternity packagesWant to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a yearThe LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers50% off Food and Beverage and the Spa across Luxury Family Hotels.Incredible discounted hotel stays for you, friends and familyPlease ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!Who are LFH?The Ickworth is entering a remarkable new era following an exciting refurbishment, thoughtfully designed to celebrate both its heritage and its future. Set within the breathtaking Suffolk countryside, this iconic hotel, surrounded by sweeping parkland and rich history, has been carefully refreshed to create even more memorable experiences for modern family escapes.As a proud member of the Luxury Family Hotels collection, The Ickworth is dedicated to creating meaningful moments for every generation, combining warm hospitality, thoughtful touches, and spaces where families can truly reconnect and unwind.Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.

📌 Guest Experience Host (Front of Yonge)
🏢 Woolley Grange
📍 Front of Yonge