Customer support and problem-solving define this entry-level retail role in Kimberley, Northern Cape. Serve customers by phone, email, and in person.

Our client, a national specialty retail chain, seeks a Customer Service Representative supporting the Kimberley branch. You will provide product, order, promotion, and store-service information while helping resolve customer concerns. The position requires communication, listening, patience, and basic computer skills.

Key Responsibilities:

- Respond professionally to inquiries through phone, email, and in-person channels
- Explain products, services, promotions, and store policies accurately
- Process orders, returns, payments, and point-of-sale transactions
- Resolve complaints and escalate complex matters to management




- Maintain customer records and interaction logs accurately

Requirements:

- High school diploma or equivalent qualification
- One to two years' customer service or retail experience
- Excellent verbal and written communication skills
- Strong listening, problem-solving, and multitasking abilities
- Availability for flexible schedule, including Saturdays in Kimberley

Apply your communication, patience, and problem-solving abilities while supporting customer satisfaction at the Kimberley branch.

#J-18808-Ljbffr

📌 Customer Service Representative Kimberley
🏢 Placements24
📍 Kimberley