Phelix is an AI powered automation platform for healthcare providers and developers. Our industry leading solutions automate and win back 1000's of hours daily for healthcare providers and vendors across North America. Our mission is simple - to empower healthcare providers and their staff to focus on delivering the best care possible to their patients. We are well funded, growing fast, and work with some of the largest healthcare providers and partners across North America.About the RoleAs an Implementation Manager, you will play a critical customer-facing role to deliver best in class Saa S products and digital transformation journeys to our most strategic customers. You will work in an agile team to manage delivery schedules and change management streams. You will coordinate across internal and external stakeholders to successfully plan, map objectives and outcomes, manage and deploy our products to some of the largest players in U. S. and Canadian healthcare. In this role, you are an essential part of our customers' successful adoption and retention of Phelix and digital transformation generally.You will work across the areas of service delivery, support and incident prevention, and change management. You have considerable experience in Saa S implementation and delivery (preferably in healthcare) and will become a subject matter expert in the Phelix platform. You will expand your expertise to focus on certain healthcare specialties to add further value to your client engagements.What you’ll do :Oversee end-to-end Saa S implementation projects,



from planning and scoping to execution and post-launch supportUnderstand client requirements and partner with internal teams to ensure compliance with delivery commitmentsHelp shape the company’s implementation delivery and support model and processesWork with cross functional teams to provide ongoing improvement of service management processes and implementationProactively identify opportunities for process improvements to help better scale implementation functionsForm strong relationships with customers’ key delivery stakeholdersRequired Qualifications3+ years of experience managing Saa S implementations, software deployments, or related tech delivery rolesProven track record of successfully managing complex projects and delivering high-quality resultsStrong understanding of cloud-based technologies, Saa S platforms, and system integrationsStrong client facing experience, including ongoing relationship managementHealthcare industry knowledge or experiencePosting StatementAt Phelix, we are an equal chance employer and value meaningful diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require assistance due to a disability applying for open positions, please reach out to Upon receiving an employment offer, you may be asked to undergo security screening including a criminal record check.Phelix does not accept unsolicited headhunter and agency resumes and will not pay any third-party agency or company that does not have a valid signed agreement with Phelix AI Inc.#J-18808-Ljbffr

📌 Implementation Manager - Health Tech (Toronto)
🏢 Phelix.ai
📍 Toronto