Job Title: Lead Support Analyst Location: Remote Canada Must have Skills: Media

Genix's WHATSOn, Media Industry, Scheduling Platform, Integrated Broadcast Management System (IBMS).

Valuable To Have Skills: SQL / Oracle PL/SQL.

Solid understanding of technology.

Undergraduate Degree should be fine.

Job Description: Experience with Operative's Integrated Broadcast Management System (IBMS), or Media

Genix's WHATSOn or other distribution and scheduling software is a mandatory requirement for this role.

Experience leading a team of Application Support Analysts -Working knowledge of the Windows operating environment.

Competency in relational database structures, particularly SQL and Oracle PL*SQL.

Experience in Service Desk environments and IT ticket resolution workflows -Experience with Service Now, Jira or other ticket management software.





Experience with process documentation and process documentation tools (such as Power

Point and Visio).

Excellent analytical, communication (both verbal and written), facilitation/organizational skills.

Very strong results with people and thought leadership skills.

Strategic, innovative thinking and vision.

Strong business acumen.

Excellent analytical skills.

Excellent organizational skills with particular attention to detail.

Ability to work independently in a fast-paced environment.

Ability to learn new skills and concepts quickly.

Experience with enterprise reporting environments such as Business Objects, Crystal reports a plus.

📌 Lead Support Analyst (Canada)
🏢 AIT Global
📍 Canada