Nature of Work

This is a sales and customer service-oriented position with extensive contact with the public. This position requires an individual with valuable customer service skills, organizational ability and initiative when dealing the demands of this position. A CSR 1 is expected to handle customer service sales and/or inquiries by telephone inbound/outbound/SMS calling, email requests and in person, accurate completion of workorders for installation, changes of service and payments on accounts.

Principal Accountabilities

- Maintain and develop positive relationships with CityWest Customers to provide the best customer experience
- Manage customer requests for products and/or services information, order status, order request and supporting CityWest products
- Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements
- Communicating CityWest product and services to existing and new customers. This may be done in-person, on the phone and via outbound calling campaigns
- Respond to email requests and inquires utilizing superior customer service and business writing skills
- Additional duties based on business needs

Required Education

- Secondary School Diploma
- Post-Secondary studies are an asset





Qualifications and Experience

- Strong computer skills
- Minimum one year of customer service experience
- Experience with Microsoft Office 365 Suite – Excel, Word, Outlook etc.

Skills and Competencies

- Ability to interact and communicate professionally with a diverse group (peers, customers, supervisors, managers, and subject matter experts)
- Good communication skills (oral and written)
- Strong problem-solving skills
- Organized, attentive to detail
- Ability to work through stressful situations
- Ability to work individually and as part of a team

Please note that interviews and assessments may be required to determine skills and qualifications for the position.

Job Types: Full-time, Permanent

Pay: $26.82 per hour

Benefits:

- Company events
- Dental care
- Extended health care
- Life insurance
- Vision care
- Wellness program

Ability to commute/relocate:

- Prince Rupert, BC V8J 1L1: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What does exceptional customer service mean to you, and can you share an example of how you've demonstrated it in a previous role?

Education:

- Secondary School (required)

Work Location: In person

📌 Customer Service Representative - Prince Rupert
🏢 CityWest
📍 Prince Rupert