Overview

At Premium Hearing Clinic, our focus is on providing compassionate care by identifying, educating, and assisting individuals affected by hearing loss. We pride ourselves on creating a supportive and welcoming environment for our patients.

We are currently seeking a detail-oriented and efficient part time Office Administrator to join our busy Beamsville location for approximately
15 hours per week currently leading up to 25 hours in the New Year, 2027. We can also consider two applicants with 10-15 hours per week so be sure to apply and let us know your availability. This vital role requires a proactive individual to assist in daily operations of our clinic, with good to advanced office and computer skills who is eager to learn and take on new tasks while maintaining exceptional accuracy, attention to detail and patient’s strictest confidentiality. Having an upbeat, friendly, warm and welcoming personality is a must for our busy Audiology clinic, greeting clients in a friendly, empathetic, helpful manner on a multi-line phone and in person. You will be responsible to perform receptionist duties, ensure that the multi-line phone is promptly answered, schedule and confirm appointments, collect demographic information, verify insurance, prepare and maintain electronic and print client charts, collect and post payments, manage office inventory and vendors, manage accounts receivables and overdue accounts, schedule recall appointments, perform third-party billings, complete faxing and scanning, maintain office cleanliness, assist with day-to day office operations and be willing to learn basic repairs and cleaning of hearing aids. You will develop relationships with clients and provide outstanding, professional customer service.

In this role, you will:

- Be the warm and welcoming first point of contact for our patients, having a warm,



friendly and welcoming personality is a MUST, fostering a positive and supportive atmosphere from the moment they arrive.
- Manage appointment scheduling with precision, including annual check-ups and follow-up visits, ensuring efficient flow and execute appointment reminders, collect demographic information and verify insurance.
- Professionally and efficiently handle all incoming phone calls on a multi-line phone promptly addressing inquiries and managing messages with clarity.
- Facilitate seamless physician communication through the accurate and timely faxing of reports and other necessary correspondence.
- Confidently and clearly answer patient questions regarding ear wax removal procedures, hearing tests and hearing aids, providing accurate and helpful information.
- Maintain precise data entry and ensure accurate and organized record-keeping, adhering to privacy guidelines of maintaining client’s privacy in the strictest compliance with standards.
- Process patient payments accurately and efficiently, including posting to accounts and managing daily transactions and inventory.
- Manage the patient check-in and check-out processes smoothly and efficiently, ensuring a positive experience.
- Generate accurate invoices using our software system and process patient payments with attention to detail.
- Carefully receive and record hearing aid orders, including critical details such as serial numbers and warranty dates, ensuring accuracy.
- Prepare and maintain organized patient files,



ensuring confidentiality, accuracy, and easy access to information.

· Provide essential office support to our Audiologist.

Qualifications & Skills:

- Previous office administrative experience an asset, ideally within a medical office setting. Office Administration Diploma Preferred
- Demonstrates familiarity with healthcare office procedures
- Excellent ability to communicate clearly and professionally, both verbally in person and in writing, and over the phone.

· Computer literate with proficiency in Word, Excel and other programs

- Exceptional attention to detail and accuracy is crucial, particularly when entering product serial numbers, managing patient accounts, and processing payments.
- A willingness to learn new tasks quickly and efficiently, demonstrating adaptability and a proactive approach.
- Robust organizational skills and the ability to multitask effectively in a busy environment while maintaining focus.
- A genuine commitment to providing friendly, interactive, and exceptional customer service to our patients.
- Ability to perform job duties with minimal to no supervision

If you are a highly organized, detail-oriented individual with a warm and professional demeanor, a strong work ethic, and a passion for providing excellent patient care, we encourage you to apply with your resume and cover letter. We thank you in advance for applying. Please note that only suitable candidates will be contacted.

Other Information:

Part-time hours. Office hours: MON-THURS 9am-4:30pm, Friday 10 am-1pm

Salary $20-$22 / hour based on experience.

Email: [email protected]

Pay: $20.00-$22.00 per hour

Expected hours: No less than 15.0 per week

Benefits:

- Casual dress
- Flexible schedule
- On-site parking

Work Location: In person

📌 Office Assistant (Beamsville)
🏢 Premium Hearing Clinic
📍 Beamsville