Client Care Coordinator

Three days or 21 hours per week (includes one evening)

Location: Barrie Office: 20 Anne St. S.

Under the direction of the Clinical Manager, the Client Care Coordinator will provide:

· Undertake an assessment including mental health, developmental issues, risk factors, general level of functioning, etc.

· Collect relevant information including demographic information, presenting issues, safety and risk issues, and goals for service to determine suitability of individuals, couples or family members for admission to CFS Counselling + Wellbeing (CFS).

Demonstrate experience conducting intake screening and safety/risk assessments, with the ability to apply professional judgment to determine urgency, appropriate service responses, referrals, and escalation needs.· Obtain informed consent for release and collection of relevant information and records to and from other resources, as necessary.

· Manage clinicians’ session times and offerings on booking platform calendar, including managing recurrences, adding appointments, and rescheduling clients.

· Accurate and timely documentation, meeting professional/organizational standards

· Make referrals to appropriate community resources based on a determination of the individual, couple or family’s needs and their consent.

· Manage waitlist for a brief multi-session framework

Qualifications

· Bachelor of Social Work, Social Service Worker or related clinical discipline is required

· Experience using trauma-informed lens

· Minimum 2 years of experience in an intake position

· Accurate and timely documentation,



meeting professional/organizational standards

· Must be highly organized and have consistent habits in regard to client scheduling, completion of clinical documentation, and completion and submission of required Human Resources documentation

· Excellent communication skills, both oral and written

· Proficient clinical assessment skills

· Strong interpersonal skills

· Good knowledge of social services delivery in Simcoe County and Muskoka

· Experience supporting clients involved in multiple systems (e.g., child welfare, justice)

· Excellent clinical documentation, report writing and computer skills. Familiarity with a client database management system is an asset

· A demonstrated ability to work both as a member of a team as well as independently

· Ability to provide services in a second language (in addition to English) will be considered an asset

· Must be able to work one evening per week

About CFSSC

Catholic Family Services of Simcoe County (CFS) is an accredited registered Canadian charity delivering inclusive counselling, psychotherapy, and psycho-educational wellness programming. CFS is a member of Family Service Ontario.





Our services are available to everyone living or working in Simcoe County and Muskoka, regardless of age, ability, cultural or religious background, race, sexual orientation, or gender identity.

A Workplace of Excellence

Our team is committed to ensuring everyone in our community has access to the highest standards of professional care. We are proud that our clients consistently rate their satisfaction in our services at more than 95%.

In a recent community consultation of our most engaged stakeholders (including staff), 91% gave us 4 or 5 stars (out of 5) for excellence in engagement.

As a part-time member of our staff, you will benefit from:

- Family-friendly policies and flexible work arrangements
- A focus on employee well-being with paid staff appreciation and retreat days
- Vacation and paid sick-day entitlements well above industry average
- Annual budgets for paid career development and education opportunities
- Defined Benefit pension and health plans similar to public sector plans

Interested?

If you’re qualified and interested in joining our outstanding team, we’re interested in learning more about you.

Please submit cover letter and résumé by November 4th, at 5 p.m. to:

Catherine Cilia, Clinical Supervisor

[email protected]

- We thank everyone for their application, however, only those selected for an interview will be contacted. Should you require accommodations at any step in the application process, please let us know.

Pay: $30.03-$38.94 per hour

Expected hours: 21.0 per week

Work Location: In person

📌 Client Care Coordinator (Barrie)
🏢 CFS Counselling and Wellbeing
📍 Barrie