Position Summary

We are seeking a highly organized, customer-focused, and dependable Remote Customer Service Representative to support the daily operations of our Arktos Property management for 1 year.

This position serves as a primary point of contact for tenants, property owners, maintenance vendors, and internal team members. The successful candidate will be responsible for coordinating maintenance requests, responding to emergency calls, providing administrative and operational support, and ensuring inquiries are addressed professionally and efficiently.

The ideal candidate is an excellent communicator, comfortable managing multiple priorities, and capable of working independently in a fast-paced remote environment.

Key Responsibilities

Maintenance Request Management

- Receive, document, and prioritize maintenance requests from tenants and property owners.
- Create, update, and track maintenance work orders using property management software, Yardi Breeze.
- Coordinate with maintenance technicians, contractors, and vendors to schedule repairs and services.
- Follow up with tenants and service providers to ensure maintenance issues are resolved promptly.
- Monitor outstanding work orders and escalate delays or unresolved concerns to management.
- Maintain accurate records of maintenance requests, communications, and completed work.

Emergency Call Handling

- Respond to urgent maintenance and property-related emergency calls in a calm, professional, and timely manner.
- Assess the urgency of reported issues and follow established emergency response procedures.
- Contact and dispatch appropriate emergency maintenance personnel or service providers.
- Escalate critical situations to management as required.
- Communicate updates to affected tenants, property owners, and internal team members.
- Document emergency incidents, actions taken, and follow-up requirements.
- Participate in an after-hours or on-call rotation, if required.

Customer Service & Tenant Support





- Serve as a primary point of contact for tenant inquiries received by phone, email, or property management platforms.
- Respond to questions, concerns, and service requests in a professional and courteous manner.
- Assist tenants with general property-related information, procedures, and service expectations.
- Resolve routine issues independently and escalate complex matters when necessary.
- Maintain positive relationships with tenants, property owners, and service providers.
- Ensure timely follow-up and clear communication throughout the resolution process.

Daily Operational & Administrative Support

- Provide day-to-day administrative and operational assistance to the property management team.
- Monitor shared inboxes, phone lines, and internal communication platforms.
- Assist with scheduling appointments, inspections, maintenance visits, and vendor access.
- Update tenant records, maintenance logs, and property management systems.
- Support the coordination of move-ins, move-outs, and other property-related activities as needed.
- Prepare basic reports, track outstanding tasks, and communicate operational updates.
- Identify recurring issues and recommend opportunities to improve processes and customer service.
- Collaborate with property managers and other team members to ensure smooth daily operations.

Qualifications & Experience

- Previous experience in customer service, administrative support, property management, or a related field.
- Experience in property management or maintenance coordination is considered an asset.
- Strong verbal and written communication skills.
- Excellent organizational skills with the ability to manage competing priorities.




- Robust problem-solving skills and sound judgment when responding to urgent situations.
- Ability to remain calm and professional when handling difficult conversations or emergencies.
- Proficiency with Microsoft Office, email, and online communication platforms.
- Experience using property management software or work order management systems is an asset.
- Ability to work independently and remain productive in a remote environment.
- Strong attention to detail and commitment to accurate recordkeeping.

Key Competencies

- Customer Service Excellence: Delivers professional, responsive, and solutions-focused support.
- Communication: Communicates clearly and effectively with tenants, vendors, and internal stakeholders.
- Organization & Time Management: Effectively prioritizes requests, deadlines, and daily responsibilities.
- Problem-Solving: Identifies issues, evaluates urgency, and takes appropriate action.
- Accountability: Takes ownership of assigned tasks and follows through to completion.
- Adaptability: Responds effectively to changing priorities and unexpected situations.
- Teamwork: Collaborates with colleagues and service providers to support operational success.
- Confidentiality: Handles tenant, property owner, and company information with discretion.

Working Conditions

- This is a remote position requiring a reliable internet connection and a suitable home workspace.
- The role involves frequent communication by telephone, email, and property management software.
- The employee must be available during established business hours and respond promptly to operational requests.
- Depending on business requirements, the position may involve evening, weekend, or after-hours emergency coverage.

Additional Responsibilities

The employee may be required to perform other related duties as assigned to support the operational needs of the company.

Pay: $45,000.00-$55,000.00 per year

Benefits:

- Casual dress
- Paid time off

Work Location: Remote

📌 Remote Customer Service Representative (Canada)
🏢 Arktos Property Management
📍 Canada