Customer Service
Full Time
Position Description
As a Customer Training Professional - Traveling Rep you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system.

You will be tasked with providing in-person, on-site training and customer support throughout the process.

Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).

nPrimary Responsibilities:n- Virtual weeks (at home office) (15-25% of the time)n- Prepare for upcoming installations utilizing company equipment (15-30%)n- Communicate with internal groupsn- Assist with remote training or additional services as neededn- Administrative duties like submitting reports, and sending weekly updatesn- Travel to dealership sites individually and with a team (75-85% of the time)n- Meet with dealership management to understand their business needsn- Configure solutions and training based on business needsn- Provide training and support of software to customer personneln- Troubleshoot customer issues, diagnose, resolve and/or escalate problemsn- Monitor individual work load and prioritize responsibilitiesn- Train/share knowledge with team membersn- Use of time for learning, growth and development

nWorking Conditions:n- Driving company vehicles on a daily basis, and occasional airfare travel - sitting on average 1-4 hoursn- Presenting.

which requires the ability to stand, sit, and use a pointern- On-site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelvingn- Packing, lifting and carrying personal luggage up to 50 lbs (discretionary)



15 minutes-1 hour a dayn- Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day

n#LI-Remote

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Training
Training includes department observations, classroom instruction, and on-the-job training with a mentor.

Classroom instruction includes product training as well as automotive dealership operations.

You will assist experienced representatives with customer set-up and implementation.

In addition, you will have the opportunity to see Reynoldsu2019 solutions u201cin actionu201d by visiting car dealerships that already utilize our solutions on a daily basis.

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Requirements
Ability to travel 80% of the time; Ability to travel to the United States for training when deemed appropriate; Ability to multitask in a fast-paced environment; Outgoing, friendly personality; Strong written and verbal communication skills; Ability to problem solve and train customers on software products; College diploma or University degree required; Exceptional communication and organizational skills

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Benefits
We strive to offer an environment that provides our associates with the right balance between work and family.

We offer a comprehensive benefits package including:

n- Medical, dental, vision, and life insurancen- Pension plan (100% company match up to 6%)n- Company car for business and personal usen- Working remotely with a laptop, and other provided home office equipmentn- Career development and trainingn- Promotion from withinn- Paid vacation and sick daysn- Referral bonuses

nReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.

Reynolds and Reynolds is an equal opportunity employer.

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Salary:
53,000.00 - 56,000.00 / Yearly

📌 Customer Training Professional Traveling Rep (Calgary)
🏢 Reynolds and Reynolds
📍 Calgary