Job Overview

- We are seeking a welcoming, organized Bilingual Front Desk Receptionist (knowing Mandarin is a plus) to support daily office operations and provide attentive service to visitors and callers.
- The receptionist will serve as a key point of contact, communicate clearly in Mandarin and English, and help keep records and administrative tasks accurate and up to date.
- This role is suited to someone with strong customer service skills, sound judgment, and the ability to manage multiple priorities in a busy office.

Duties

- Greet visitors, identify their needs, and direct them to the appropriate person or service.
- Answer and route calls using multi-line phone systems, take accurate messages, and maintain skilled phone etiquette in both Mandarin and English.
- Provide courteous customer support and respond to routine questions in person, by phone, and through office communication channels.
- Schedule appointments, maintain calendars, and assist with day-to-day front desk coverage.
- Complete data entry, update records, and handle routine clerical and administrative tasks.
- Organize, scan, distribute, and file documents; maintain orderly paper and electronic records.
- Prepare, review, and proofread correspondence, forms, and other office materials for accuracy.
- Use Microsoft Office and Google Workspace tools to prepare documents, manage spreadsheets, and support office communications.
- Assist with basic bookkeeping tasks,



such as organizing invoices and receipts or updating records in Medical Clinic EMR as appropriate to the office’s needs.
- Help maintain a professional, tidy reception area and protect confidential information.

Requirements

- Fluency in spoken and written English, knowing Mandarin is a plus, but not a requirement.
- Strong customer service, communication, and organizational skills, with the ability to manage interruptions and competing priorities.
- Comfortable with computer skills, typing, data entry, document preparation, and common office software, including Microsoft Office and Google Workspace.
- Professional phone manner and experience or familiarity with multi-line phone systems.
- Attention to detail and the ability to proofread materials, maintain accurate records, and handle filing.
- Office experience, including clerical or administrative experience, is preferred.
- Familiarity with practice management software and bookkeeping is a plus.
- Medical office experience, dental office experience, or experience as a medical clinic receptionist is helpful but not required.
- Dependability, discretion, and a professional approach when working with visitors and sensitive information.

Pay: $16.00-$20.00 per hour

Expected hours: 30.0 – 35.0 per week

Benefits:

- Casual dress
- On-site parking

Work Location: In person

📌 Bilingual Front Desk Receptionist (Mandarin/English) (Edmonton)
🏢 Focus Acupuncture and Massage Clinic
📍 Edmonton