About the Role

Securitas is looking for an Operations Manager to lead day-to-day security operations for an assigned account.

Reporting to the Security Lead and/or District Manager, you will oversee guarding operations across one or more sites, supervise frontline and supervisory personnel, and serve as a trusted point of contact for our clients.

This is a hands-on leadership role for someone who can balance service excellence, team development, and cost control while holding the standard on compliance and professionalism.

What You'll Do

Lead Operations

+ Manage a shift or segment of guarding operations across multiple sites, providing direct supervision of officers and supervisory staff.
+ Conduct regular post inspections and audits to verify that post orders are followed and service standards are met.
+ Take timely corrective action when service gaps or performance issues are identified.

Partner with Clients

+ Build strong client relationships through regular contact, status meetings, and proactive issue resolution.
+ Support new client start-ups and contribute to security planning, risk assessments, and site surveys.
+ Review post orders and communicate updates clearly to affected personnel.

Develop and Retain Talent

+ Work with line management on the onboarding, training, and development of a high-performing team.
+ Coach employees, and administer progressive discipline when required, ensuring every team member is treated with dignity and respect.
+ Foster a positive, skilled workplace culture.

Manage Resources and Costs

+ Coordinate scheduling, staffing, and equipment needs with line management.
+ Adjust schedules in real time to meet client requirements while controlling labor costs.
+ Review reports and records to confirm commitments have been met and client directions followed.

Ensure Compliance





+ Ensure all personnel understand and comply with applicable union laws, regulations, company policies, and client requirements.
+ Support line management in resolving legal, financial, HR, and administrative matters promptly.

Contribute to the Business

+ Provide input into company initiatives and continuous improvement.
+ Perform other duties of a similar nature and scope as assigned.

What You Bring

Required

+ 2 to 3 years of professional experience, including supervisory or team leadership experience.
+ Working knowledge of security operations and supervisory best practices.
+ Excellent written and verbal communication, including the ability to produce clear, concise, professional reports.
+ Strong planning, organizational, and leadership skills.
+ A client-first mindset and the interpersonal skills to build credibility at every level, from frontline officers to client executives.
+ Initiative, sound judgment, and a track record of delivering results.
+ High standards of integrity, ethics, and personal accountability.
+ Valid provincial driver's license.
+ Availability to work an assigned shift, including rotating schedules, weekends, evenings, overnights, and on-call coverage.

Assets

+ Diploma in Criminal Justice, Business Administration, or a related field.
+ Prior experience in security or the military.

What We Offer

+ Competitive hourly rate of $36.77
+ Comprehensive medical and dental coverage
+ Employee Assistance Program (EAP)
+ Paid vacation and sick time
+ Professional development and clear pathways for advancement





WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.

In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.

• Must undergo and meet company standards for background and reference checks and behavioral selection survey.

• Ability to handle multiple tasks concurrently.

• Handling and being exposed to sensitive and confidential information.

• May require regular use of vehicle and frequent travel in the performance of duties.

• Regular talking and hearing.

• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.

• Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.

• Close vision, distance vision, and ability to adjust focus.

• Conducting oral presentations and group meetings.

• Directing, motivating, training, coaching, and disciplining staff in a positive manner.

• Reading and analyzing reports and financial data, including related computer usage.

• Responding on an on-call basis to emergencies and incidents at all hours.

#AF-WesternCanada

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives.

United through our common purpose, we provide the security needed to safeguard our clients' assets and people.

Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo.

If you live by these values, we’re looking for you to join the Securitas team.

📌 Security Operations Manager (Vancouver)
🏢 Securitas Security Services USA
📍 Vancouver