Reporting to the Operations Manager, the Order Desk and Warehouse Supervisor combines customer service and inside sales responsibilities with the day-to-day supervision of warehouse operations and staff. This hands-on role supports customers with product inquiries and orders while ensuring warehouse activities are completed safely, accurately and efficiently. The successful candidate will bring strong order desk experience, sound organizational skills and the ability to lead a team while balancing customer needs and operational priorities.

Duties and Responsibilities:

Customer Service / Order Desk

- Assist body shop suppliers and collision repair facilities with orders for automotive paint, related materials, tools, safety supplies and body shop equipment.
- Serve customers in person, by telephone and by email, providing accurate product information and responsive service.
- Manage incoming calls, process customer orders and coordinate transfer requests between branches.
- Assist sales representatives with pricing, product availability, part numbers and quotations.
- Keep customers and sales representatives informed of back orders, substitutions and delivery timelines.
- Address customer inquiries, complaints and order discrepancies professionally, escalating concerns when appropriate.
- Process purchase orders for local purchases and complete customer returns promptly and accurately.
- Participate in training and ongoing learning to develop product knowledge.

Warehouse Operations / Team Supervision:

- Supervise daily warehouse activities, including order picking, packing, shipping, receiving, inventory transfers and inventory counts.
- Assign work, communicate priorities and adjust workloads to meet customer requirements and operational deadlines.
- Provide explicit direction, training and ongoing coaching to warehouse staff.




- Monitor order accuracy, productivity and service standards, addressing issues promptly.
- Coordinate with the order desk, sales team and delivery staff to support timely and accurate order fulfillment.
- Maintain inventory accuracy by reviewing discrepancies and coordinating corrections with the appropriate staff.
- Ensure the warehouse remains clean, organized and safe, with products stored appropriately.
- Reinforce safe work practices, proper equipment use and required personal protective equipment.
- Support the onboarding and training of new warehouse employees.
- Address day-to-day team concerns and bring performance, attendance or safety issues to the Operations Manager.
- Participate directly in warehouse duties as required and provide coverage at the order desk.
- Perform other duties as assigned.

Qualifications and Skills

- Minimum two years of order desk, customer service or inside sales experience in parts, equipment, industrial supplies or a related environment.
- Previous warehouse experience, including shipping, receiving, order fulfillment and inventory control.
- Previous supervisory or team leadership experience, with demonstrated ability to assign work, provide direction and coach employees.
- Automotive paint or collision repair industry experience is an asset.
- Strong computer skills, including Microsoft Excel, Word and Outlook, with the ability to learn order processing and inventory systems.




- Strong accuracy and attention to detail when processing orders and maintaining inventory records.
- Effective communication skills and the ability to work professionally with customers, sales representatives, vendors and warehouse staff.
- Strong organizational and problem-solving skills, with the ability to balance order desk responsibilities and warehouse priorities.
- Ability to remain calm, make sound decisions and respond effectively in a fast-paced environment.
- A hands-on leadership approach, with a willingness to assist the team wherever needed.
- Commitment to customer service, teamwork and workplace safety.

Benefits & Perks:

- Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance
- RRSP Matching Program
- On-site parking
- Paid vacation time
- Paid sick days
- Consistent work schedule
- Safety Footwear Reimbursement (up to $120 per year)
- Employee referral bonus program
- Career growth potential

Color Compass is committed to providing an inclusive and accessible recruitment process. Accommodation is available upon request throughout all stages of the recruitment and hiring process. Applicants are encouraged to advise management of any accommodation requirements needed during the recruitment process.

Pay: $25.00-$30.00 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- Company events
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Ability to commute/relocate:

- Coquitlam, BC V3K 6Y2: reliably commute or plan to relocate before starting work (required)

Experience:

- Supervising: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

📌 Order Desk and Warehouse Supervisor (Coquitlam)
🏢 Color Compass
📍 Coquitlam