Job Summary:

We are currently seeking a detail-oriented and customer-focused Bilingual Operations Officer II to join a leading financial institution's Public Guardian Trust (PGT) team in Mississauga.

This role offers an excellent opportunity for banking professionals looking to expand their expertise in a highly regulated environment while working with complex client accounts and legal documentation. Successful candidates will support internal partners by reviewing requests, validating documentation, processing transactions, and ensuring service level commitments are met with a high degree of accuracy.

If you are fluently bilingual in English and French, have banking experience, and thrive in a fast-paced operational environment, we would love to hear from you.

Location: Mississauga, ON (Hybrid)
Office Address: 4880 Tahoe Boulevard, Mississauga, ON L4W 5P3
Contract Duration: November 16, 2026 – November 15, 2027
Schedule: Monday to Friday, 8:00 AM – 5:00 PM
Pay Rate: Up to $30.00/hour + 4% Vacation Pay
Work Model: Hybrid (4 days onsite, 1 day work-from-home). Training period of 4 weeks is fully onsite.

Extension Possible: Yes, based on performance and business needs
Conversion to Permanent: Yes, based on performance and business needs

Key Responsibilities

- Review and process client service requests related to Public Guardian Trust (PGT) accounts.
- Verify submitted documentation for accuracy, completeness, and legal compliance.
- Follow up with internal partners when additional information or corrections are required.
- Update client account information and process account maintenance requests.




- Support internal stakeholders in managing complex client financial matters.
- Ensure all activities are completed within established service level agreements (SLAs).
- Maintain high accuracy and confidentiality while handling sensitive customer information.
- Stay current with changing provincial legislation, internal policies, and operational procedures.
- Participate in daily team meetings and collaborate with colleagues across various departments.

Required Qualifications

Education

- Post-secondary education preferred.

Experience

- 2-4 years of banking or financial institution experience.
- Experience working in an SLA-driven environment.
- Experience supporting clients with banking products and services.
- Strong understanding of:
- Chequing and savings accounts
- Debit and credit products
- Core banking operations
- Customer account maintenance

Language Requirements

- Fully bilingual in English and French (reading, writing, and speaking).

Technical Skills

- Proficiency with Microsoft 365:
- Excel
- Outlook
- Word
- Comfortable learning and using AI technologies and digital tools.

Must-Have Skills

- Fluent English and French communication skills.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication.




- Ability to multitask and manage high-volume workloads.
- Strong analytical and decision-making skills.
- Experience meeting service level agreements (SLAs).
- Ability to work effectively in a collaborative team workplace.
- Strong organizational and time management skills.

Nice-to-Have Qualifications

- Legal experience involving government or legal documents.
- Experience reviewing legal documentation within banking, estates, trusts, or financial services environments.
- Financial Advisor or client-facing banking experience.

Ideal Candidate Profile

You are someone who:

- Has 2-4 years of banking experience.
- Is fully bilingual in English and French.
- Enjoys reviewing documentation and solving problems.
- Works well under deadlines and volume-driven environments.
- Demonstrates accuracy, professionalism, and accountability.
- Thrives in a structured, process-driven environment.
- Is seeking a long-term opportunity with growth potential.

Important Notes

Candidates may not be considered if they have:

- Frequent job changes or short-term employment history.
- Limited banking experience.
- Insufficient bilingual proficiency in English and French.

Apply Today

If you are a bilingual banking professional seeking an opportunity to grow your career within a respected financial institution, apply now for the Bilingual Operations Officer II position.

Pay: $30.00 per hour

Expected hours: 37.5 per week

Experience:

- Banking/Financial: 2 years (preferred)

Language:

- French Fluently ( Verbal/Written) (preferred)

Work Location: In person

📌 Bilingual Operations Officer II (Mississauga)
🏢 Kelly Services
📍 Mississauga