About Us

Arrow Medical is a pioneering addiction treatment clinic committed to making a positive impact on the lives of people who use drugs. We pride ourselves on providing compassionate, holistic, and judgment-free care to help individuals achieve their goals and live the life they want to live. Our team of doctors specialize in the provision of Opioid Agonist Therapy and harm reduction practices.

Job Overview
We are seeking a Medical Office Administrator to join our team at Arrow Medical. You will be working alongside our team of other medical office administrators, physicians, nurses, and pharmacists to provide Opioid Agonist Therapy and Protected Opioid Supply to patients. The ideal candidate will possess strong communication skills, thrives in a team environment, and has a commitment to delivering exceptional patient-centred care.

Hours:

Hours may vary by week. The hours of operation are listed below. Successful candidates must be able to work at minimum on Saturdays from 9:00 AM - 12:00 PM.

Mondays 7:00 AM - 01:00 PM

Tuesdays: 7:00 AM - 01:00 PM

Wednesdays 7:00 AM - 11:00 AM

Thursdays: 07:00 AM - 01:00 PM

Fridays: 07:00 AM - 01:00 PM

Saturdays: 09:00 AM - 12:00 PM

Duties

- Schedule and confirm medical appointments with patients and communicate messages for medical staff and patients

- Enter and format electronic-based medical records and correspondence and prepare documents for review

- Interview patients in order to complete forms, documents,



and case histories including insurance and other claim forms

- Maintain confidential medical files and records

- Complete urine drug screening for patients prior to medical appointments

- Work with patients with Substance Use Disorders and substance withdrawal

- Work with patients who are experiencing homelessness, use drugs, racialized populations, Indigenous Peoples, people who engage in sex work, have mental health issues, and have had involvement with the court/jail/prison systems

- Perform point-of-care Hepatitis C screening for patients

- Order supplies and maintain inventory

- Answer phone calls, emails, or inquiries in a professional manner

- May supervise and train other staff in procedures and in use of current software

Skills
- Keen interest in addiction medicine and harm reduction
- Strong communication skills, both verbal and written, to effectively interact with patients and staff
- Knowledge of medical terminology is a plus but not required; willingness to learn is essential
- A proactive approach to problem-solving and the ability to work independently as well as part of a team

We hope you will join our mission at Arrow Medical to provide patient-centred care to people who use drugs.

Job Type: Part-time

Pay: From $19.00 per hour

Education:

- Secondary School (required)

Language:

- English (required)

Work Location: In person

📌 Medical Office Administrator (Bancroft)
🏢 Arrow Medical
📍 Bancroft