Synergy IT Solution is looking for an experienced and motivated Senior IT Technical Support Specialistto join our team. The ideal candidate will have strong hands-on experience in server administration, system troubleshooting, network infrastructure, firewall configuration and support, and end-user desktop support.

The successful candidate will be responsible for maintaining, troubleshooting, and supporting IT infrastructure for business clients, ensuring reliable system performance, network security, and timely resolution of technical issues.

Key ResponsibilitiesServer & Systems Administration

- Install, configure, maintain, and troubleshoot Windows Server environments.
- Manage Active Directory, Group Policy, DNS, DHCP, user accounts, and access permissions.
- Support Microsoft 365, Microsoft Exchange, and other business IT applications.
- Perform server monitoring, patch management, updates, and routine maintenance.
- Troubleshoot server performance issues, system errors, and hardware-related problems.
- Manage backup and recovery solutions and assist with disaster recovery procedures.
- Support virtualization platforms such as VMware and Microsoft Hyper-V.
- Assist with server migrations, upgrades, deployments, and infrastructure projects.

Networking & Firewall Support

- Configure, manage, and troubleshoot LAN, WAN, Wi-Fi, VPN, and network connectivity issues.
- Support network switches, routers, wireless access points, and related infrastructure.
- Configure and troubleshoot firewalls, security policies, NAT, port forwarding, and VPN connections.
- Monitor network performance and investigate connectivity, routing, and security issues.
- Support firewall platforms such as Fortinet FortiGate, Sophos, SonicWall, or similar solutions.
- Troubleshoot network outages and implement corrective actions to minimize downtime.




- Maintain network documentation, IP addressing schemes, and infrastructure diagrams.
- Follow security best practices to protect client networks and business systems.

Desktop & End-User Support

- Provide technical support for Windows desktops, laptops, printers, and peripheral devices.
- Troubleshoot hardware, software, operating system, and application issues.
- Install, configure, and maintain Windows operating systems and business applications.
- Support Microsoft 365 applications, Outlook, Teams, and email-related issues.
- Diagnose and resolve user access, password, printing, and workstation connectivity problems.
- Provide remote and onsite technical support to clients as required.
- Deliver professional customer service and transparent technical guidance to end users.

Client Support & IT Operations

- Respond to service requests and technical incidents within established service-level agreements (SLAs).
- Manage support tickets, document troubleshooting steps, and maintain accurate resolution records.
- Escalate complex technical issues when required and follow through until resolution.
- Perform routine IT maintenance, system health checks, and preventive troubleshooting.
- Assist with IT deployments, equipment installations, and client infrastructure projects.
- Maintain professional communication with clients and provide timely updates on open issues.
- Follow company procedures for security, change management, and IT documentation.





Required Qualifications & Skills

- Minimum 5 years of hands-on experience in IT technical support, systems administration, and network troubleshooting.
- Strong knowledge of Windows Server environments and Active Directory.
- Practical experience with DNS, DHCP, Group Policy, file sharing, and user access management.
- Proven experience supporting network infrastructure, including switches, routers, VPNs, and firewalls.
- Experience configuring and troubleshooting firewall rules, NAT, VPN tunnels, and network security policies.
- Robust desktop support skills across Windows operating systems, laptops, printers, and business applications.
- Knowledge of Microsoft 365 administration, Exchange Online, and Outlook troubleshooting.
- Experience with backup solutions, virtualization, server maintenance, and disaster recovery.
- Familiarity with remote support tools, ticketing systems, and IT service management processes.
- Strong analytical, troubleshooting, documentation, and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently, manage multiple priorities, and support business clients professionally.

Preferred Qualifications

- Microsoft certifications such as Microsoft 365 Certified, Azure Administrator, or Windows Server-related certifications.
- Networking certifications such as CompTIA Network+ or Cisco CCNA.
- Firewall certifications or practical experience with Fortinet, Sophos, SonicWall, or similar vendors.
- Experience working for a Managed Service Provider (MSP) or providing IT support to multiple business clients.
- Knowledge of cloud infrastructure, endpoint security, endpoint management, and cybersecurity best practices.

Pay: $46,400.00-$72,000.00 per year

Work Location: In person

📌 Senior Technical Support Engineer (Mississauga)
🏢 Synergy IT Solutions
📍 Mississauga