Pharmacy Assistant

Pembina Drugs | Winnipeg, Manitoba

Pembina Drugs is seeking an experienced Pharmacy Assistant to support prescription processing, pharmacy operations, and customer service.

Requirements

- At least 3 years of previous pharmacy experience is required.
- Fluency in spoken and written English is required.
- A Pharmacy Assistant diploma from an accredited program is preferred.
- Experience with the Kroll Pharmacy System.

Responsibilities Customer service

- Greet customers promptly and collect prescription information according to pharmacy procedures.
- Respond to customer questions in person and by phone, and refer clinical questions or requests for counselling to the pharmacist.
- Resolve customer service concerns appropriately and involve the pharmacist when needed.
- Follow privacy and confidentiality requirements.
- Operate the dispensary cash register according to cash-handling procedures.

Prescription processing and administration

- Receive recent prescriptions and refill requests in person and by phone.
- Enter and maintain accurate information in Kroll, process refill requests, and adjudicate third-party claims.
- Prepare prescriptions by selecting, counting or measuring, packaging, and labelling medications according to pharmacy procedures.
- Prioritize prescriptions according to workflow and gather any required documents or communication materials.
- Manage incoming faxes and assist the pharmacist with patient callbacks and pharmacy service administration.
- Contact prescribers’ offices and third-party payers when required, including for special authorization requests, and maintain related documentation.
- File completed records, generate reports,



and resolve technical or billing issues by contacting the appropriate service desk or adjudicator.

Inventory and pharmacy operations

- Receive and unpack pharmacy orders securely, and put away stock according to established procedures.
- Replenish medications and supplies, maintain stock rotation, and remove expired products.
- Assist with recalls by promptly isolating and quarantining affected products.
- Process returns and expired products according to disposal procedures.
- Perform cycle counts and support preferred generic product management.
- Assist with narcotic inventory receiving and record updates only under the direct supervision of a pharmacist.

General

- Support the pharmacist and pharmacy team in providing timely, courteous service.
- Follow pharmacist direction, standard operating procedures, and applicable provincial and federal requirements.
- Maintain an organized, clean work area and follow 5S principles.
- Maintain a professional appearance and conduct.
- Read and act on pharmacy communications, and promote pharmacy programs when appropriate.
- Become proficient with Kroll and CashRx.

Skills and strengths

- Excellent customer service and communication skills.
- Strong organization, attention to detail, and ability to manage competing priorities.
- Good problem-solving skills and a dependable, professional approach.

Job Types: Part-time, Permanent

Pay: From $18.75 per hour

Expected hours: 25.0 – 30.0 per week

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Education:

- Secondary School (required)

Experience:

- pharmacy: 3 years (required)

Work Location: In person

📌 Pharmacy Assistant (Winnipeg)
🏢 Pembina Drugs
📍 Winnipeg