Client Care Co-ordinator

S+F | Full time, In-Office | 40 Hours per Week

The S+F Team

We’re a fun, close-knit team that genuinely enjoys working together. We believe in creating a positive, supportive workplace where everyone feels welcome, valued, and connected.

From team lunches and office events to social get-togethers outside of work, we make time to celebrate, build relationships, and enjoy being part of the team. We work hard, support one another, and believe that great team culture makes all the difference.

About the Role

Are you organized, personable, and passionate about providing great client service? As our Client Care Co-ordinator, you’ll be the friendly face and voice connecting our S+F Advisors with our valued clients.

You’ll help keep day-to-day operations running smoothly by managing client communications, coordinating administrative tasks, and supporting our Advisors and clients. This is a varied, hands-on role for someone who enjoys staying organized, building relationships, and being an important part of a collaborative team.

Key ResponsibilitiesCommunication & Client Service

- Answer and manage incoming telephone calls and call dispatch.
- Monitor, organize, and respond to emails promptly and professionally.
- Provide day-to-day support to clients and respond to their administrative needs.
- Support Advisors with client requests, follow-ups, and ongoing service needs.

Group Benefits Administration

- Maintain accurate digital files, client records, and CRM information.
- Manage quoting, lead processing, follow-ups, and new business administration.
- Ensure membership forms and premium arrears are properly managed and followed up on.




- Assist with service setup, implementation, and follow-up.
- Process applications, policy changes, and related documentation.

Administrative & Advisor Support

- Create and maintain spreadsheets to track information and support workflows.
- Prepare reports, presentations, and other documents as required.
- Help coordinate administrative processes and ensure tasks are completed accurately and on time.
- Provide general administrative support to Advisors and the broader team as needed.

What We’re Looking For

- Strong organizational skills and the ability to manage multiple priorities in a busy environment.
- Excellent attention to detail, with a focus on accuracy and follow-through.
- Clear, professional communication skills, both written and verbal.
- A client-focused approach, with a friendly and helpful attitude.
- The ability to work independently while collaborating and supporting the broader team.
- A proactive mindset, with the ability to recognize what needs to be done and take initiative.
- Confidence using computer systems and productivity tools, including Microsoft Office (Outlook and Excel) and Google Workspace applications (Gmail, Google Sheets, Google Docs, and Google Drive).
- Previous administrative or customer service experience is an asset.



Experience in group benefits or insurance administration is an advantage, but a willingness to learn is equally important.

Why Work for S+F

At S+F, you’ll be part of a team that values collaboration, strong client relationships, and creating a positive workplace. As our Client Care Co-ordinator, you’ll play an important role in connecting our Advisors with our valued clients, building relationships, and making meaningful contributions.

We believe in supporting our team both professionally and personally, and offer a range of benefits, including:

- Competitive health and dental benefits
- RRSP matching plan to help you plan for the future
- Paid vacation time to rest and recharge
- Professional development opportunities to support your growth
- Early office closures on long weekends so you can enjoy more time away.
- A half-day off for your birthday, on us! Because your day deserves a little extra celebration.

Position Details

- Employment Type: Full-time
- Hours: 40 hours per week
- Work Location: In-office
- Company: S+F

How to apply

If you enjoy a varied administrative role, take pride in providing excellent service, and want to be part of a team that values collaboration and connection, we’d love to hear from you!

Please send your resume to

Only short-listed candidates will be contacted.

Pay: $24.00-$27.00 per hour

Expected hours: 40.0 per week

Benefits:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Work Location: In person

📌 Group Benefits - Client Care Coordinator (Langley)
🏢 S+F Group Benefits
📍 Langley