Dental Administrator

About the role

We're a busy, multi-provider dental clinic looking for a Dental Administrator who takes initiative in keeping our schedule full and our patients coming back. You'll work at the front desk and directly with practice leadership, and you'll play a real part in how our clinic grows.

You'll thrive here if you like staying a step ahead and take pride in helping patients get the care they need on time.

What you'll do

- Proactively fill the schedule: work the recall and unscheduled treatment lists, fill cancellations, and keep an active short-notice list
- Follow up with patients who have outstanding treatment and help them get it booked
- Confirm appointments and reduce no-shows through consistent, personal follow-up
- Build an efficient schedule that keeps providers productive and patients seen on time
- Handle front desk duties: check-ins, check-outs, phones, and patient questions
- Help patients understand their coverage, including predeterminations and coordination of benefits
- Work with practice leadership to try new approaches and make them part of how we work
- Handle patient information with discretion and professionalism

What you bring

- 1+ years of experience in a dental clinic, with results you can speak to
- A proactive approach to scheduling and a track record of keeping a schedule full
- Confidence on the phone and a natural, friendly way with patients
- Working knowledge of Ontario dental insurance (coordination of benefits, predeterminations)
- Clear, professional communication: warm with patients and firm when needed
- Organized and dependable,



with strong follow-through
- Open to feedback and comfortable adapting to new processes
- Legally eligible to work in Canada
- Fluent English; French is a strong asset

Nice to have

- Open Dental experience
- Experience with CDCP patients and claims
- Experience in a busy multi-provider clinic

Why work with us

- A respectful team where people are treated well and their input is heard
- Real room to grow: we value people who pick up new approaches quickly and help make them work
- We believe in change done right: thought through, clearly communicated, and followed through. Improving how we work doesn't mean being all over the place.
- Starting at $20/hour, with increases based on experience and performance
- Dental coverage
- Free on-site parking

How to apply

Please answer the screening questions thoughtfully and include your resume and a cover letter. We read every application personally, and the answers that stand out are the ones with specific examples from your own experience.

Job Types: Full-time, Permanent

Pay: From $21.00 per hour

Benefits:

- Dental care
- In office parking

Application question(s):

- What dental software have you used (Open Dental is an asset)?
- How many years of dental administration experience do you have, and what were your main responsibilities?
- This position requires Monday evenings (until 8 p.m.) and alternating Saturdays (one Saturday every two weeks). Are you able to commit to this schedule?

Experience:

- Dental receptionist: 1 year (preferred)

Language:

- French (preferred)

Work Location: In person

📌 Dental Administrator (Cumberland)
🏢 Blue Haven Dental
📍 Cumberland