Job Description: Corporate Bookings Coordinator

Company Overview: a leader in providing exceptional hospitality services, is seeking a dedicated and experienced Booking Manager to join our team. As the Booking Manager, you will play a pivotal role in ensuring seamless event coordination, excellent guest service, and effective management of room and resource bookings.

Please note this is not a hybrid or remote position. This position will be onsite at a corporate office Monday-Friday.

Key Responsibilities:

Catering:

· Spoonfed

o Provide link to event organizer.

o Reconcile orders for invoicing.

· Catering

o Collaborate with Lead Concierge and line of business contacts to execute event catering.

o Advise Lead/Concierge/Campus Concierges/Experience Coordinator of order for set-up requirements.

o Supports requests for event catering and layout changes

Bookings:

- Fluent in bookings softwares with an attention to detail
- Confident with Microsoft Office programs
- Excellent corporate phone and email etiquette
- High level of food & beverage knowledge
- Knowledge of event room set ups and layouts
- Excellent communication skills and the ability to speak, read and write fluent English.
- Ability to anticipate, eliminate and defuse any bookings issues and problematical situations.
- Ability to review and understand function sheets according to outlined requests (i.e. room set-ups of tables, chairs, linens, silverware, etc).
- Will attend the function-briefing meetings in order to be prepared for all daily service needs.
- Will adhere to the guidelines of conduct as set out in the rules and regulations of the Employee Handbook and Employee Safety Manual.
- Provide a professional attitude and proper uniform when on-site.




- Perform any all other duties as requested by the managers.

Guest Experience:

- Lead by example, delivering excellent guest service and encouraging the same from the team.
- Collaborate with team members to ensure events progress seamlessly, following established procedures.
- Utilize experience and expertise to anticipate guest needs, guiding them through the booking process.
- Serve as the first point of contact for all bookings, making a positive first impression.
- Conduct guest site walk-throughs and greet guests during events, maintaining a robust presence.

Operations:

- Identify operational challenges and collaborate with property associates to develop solutions.
- Serve as the venue expert, knowledgeable about all aspects of the space and policies.
- Attend weekly operations meetings to review logistics and coordinate with rental companies.
- Coordinate event details, communicate with clients and property operations, and ensure successful execution.
- Manage bookings system and coordinate catering orders with weekly invoicing.
- A pleasant, calm and friendly manner; a good memory; initiative; exhibit innovation, creativity, and flexibility; and foremost, a winning attitude.
- Able to work as a team as well as an individual.
- Able to work well 'on the fly' and take direction from supervisor team as it comes.

Administration:





- Review final bills and conduct bill reviews with clients before processing.
- Use booking system to produce event documents, create event folders, and maintain event information.
- Assist Event Manager in completing post-event forms and soliciting feedback through surveys.
- Compile and analyze feedback to identify areas for improvement and enhance guest experience.
- Responsible for all Bookings-related reporting and administrative duties, including reconciling billing and invoices.

Qualifications:

- Degree in Hospitality or Food Service / Event Planning
- Excellent client relationship-building and communication skills.
- Minimum of three years of related hospitality experience in a food service environment.
- Outstanding communication skills, both written and verbal.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with multiple supporting programs.
- Ability to manage larger groups in the main Retail Food operation.
- If you are a detail-oriented, experienced, and customer-focused professional with a passion for delivering exceptional guest experiences and coordinating successful events, we invite you to join our company as a Corporate Bookings Coordinator. Play a critical role in shaping the success of our booking and coordination services, ensuring a seamless and memorable experience for our clients and guests.

Job Types: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Benefits:

- Extended health care
- Life insurance
- RRSP match
- Vision care

Experience:

- Event coordination: 2 years (required)
- Booking software: 2 years (required)
- Administrative: 5 years (required)

Work Location: In person

📌 Corporate Bookings Coordinator (Old Toronto)
🏢 Nameless
📍 Old Toronto