FAMILY HOUSING COORDINATOR

Position: Full-Time

Location: Family Housing Office, Grande Prairie, AB

Schedule: Monday to Friday, 08:00 AM – 4:00 PM (75 hours per pay period)

Compensation: $33.33 per hour + comprehensive benefits package

Role Overview:

The Family Housing Coordinator supports all Family Housing Programs, including rent subsidies and affordable, social, and senior self-contained housing. This position requires excellent communication skills and the ability to maintain positive relationships.

Key Responsibilities:

- Administrative Support: General office duties include updates to resident files, accepting housing applications, taking & recording rent payments, answering application inquiries by telephone and in person, and front desk duties.
- Customer Service: Provide assistance to the public with family housing applications and enter them into the database. Assist with qualifying applicants for RAB and TRAB programs. Assist with move-ins and move-outs. Perform rent verifications and annual tenant reviews to determine continued program eligibility. Assist with annual unit inspections. Perform rent calculations and write contracts using approved templates.
- Attributes: Must have excellent conflict resolution skills, in addition to patience, time management skills, and the ability to work independently. Strong organizational skills with an ability to prioritize and multitask. Able to handle sensitive issues and maintain confidentiality.
- Communication: Good communication skills, capable of dealing with all situations in a calm, compassionate and honest manner. Strong interpersonal skills with an ability to listen, communicate and mediate with applicants and clients.
- Safety: Adhere to and maintain the GSF health & safety program to ensure the utmost safety for staff, residents, and facilities.
- Responsibilities: Ability to carry out responsibilities listed in the Family Housing Coordinator job description.

Qualifications:

- Education:



Completion of a High School Diploma or equivalent.
- Experience: Minimum of three years’ experience working successfully in a fast-moving office or customer service environment. A combination of relevant experience, competencies, and qualifications may be considered.
- Technical Skills: Must be proficient with computers and have good knowledge of Microsoft Office applications.
- Certifications: WHMIS, First Aid, and CPR certification preferred.
- Prerequisite: A valid Class 5 driver’s license and reliable transportation are required.
- Clearance: Current satisfactory Vulnerable Sector Criminal Record Check.
- Personal Attributes: A genuine interest and empathy for the care of senior citizens, low-income families and individuals, paired with excellent communication and interpersonal skills. Must have excellent conflict resolution skills.

Compensation & Perks

Includes a competitive wage and extended health and dental benefits, with mandatory enrollment in life insurance and long-term disability programs.

Only candidates selected for an interview will be contacted.

Pay: From $33.33 per hour

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Ability to commute/relocate:

- Grande Prairie, AB T8V 7G9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have at least three years of experience working in a fast-paced professional office setting dealing with the public and staff?

Education:

- Secondary School (required)

Experience:

- office administration: 1 year (required)
- Customer service: 1 year (required)
- conflict resolution: 1 year (required)
- Microsoft 365: 1 year (required)
- Administrative: 1 year (required)

Language:

- English (required)

Licence/Certification:

- Class 5 driver's license & reliable vehicle (required)
- current satisfactory Vulnerable Sector Criminal Record Check (required)

Work Location: In person

📌 Family Housing Coordinator (Hillside)
🏢 Grande Spirit Foundation
📍 Hillside