POSITION OVERVIEW

The Core Shift Manager oversees day-to-day operations for Fnyx Aviation’s Core Services and/or PRM Services, including passenger assistance and asset replenishment. The role supports consistent, safe, high-quality service delivery, effective dispatch operations, and the performance and development of employees in a fast-paced airport environment.

KEY DUTIES AND RESPONSIBILITIES

· Oversee the day-to-day delivery of Core Services and/or PRM Services, including passenger assistance and asset replenishment.

· Communicate service procedures and operational protocols to employees, ensuring information remains accurate and up to date.

· Manage and monitor the daily availability and deployment of wheelchairs, specialized equipment, and surreys for the Airport Customer Assistance Program – Core Services.

· Oversee the dispatch office/Operations Control Centre, working alongside the dispatch team to coordinate operations, provide direction, and support effective performance.

· Monitor service delivery to customer airlines to ensure compliance with applicable service-level agreements.

· Ensure employees follow all applicable safety, security, quality, and operational standards, procedures, and requirements.

· Report and investigate incidents and work-related injuries, and implement immediate corrective actions as appropriate.

· Liaise with the Human Resources Manager regarding employee relations matters, WSIB-related injuries, and general HR questions.





· Monitor and manage employee time and attendance using the Nova Time application.

· Coach, motivate, and support employees through daily guidance, feedback, and development.

QUALIFICATIONS AND SKILLS

· A diploma or degree in a related field, or an equivalent combination of education, training, and experience.

· At least two years of management experience in aviation is preferred. Relevant management experience in aviation, customer service, or a transportation environment will also be considered.

· Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.

· Strong written and verbal communication skills.

· Ability to lead and support a team working rotating shifts.

· A collaborative, team-oriented approach and willingness to provide hands-on support when needed.

· Commitment to diversity, inclusion, and respectful workplace practices.

· Experience in a unionized environment, including an understanding of management and employee responsibilities and the ability to interpret and apply a collective bargaining agreement (CBA).

· Strong customer service and interpersonal skills, including the ability to interact professionally with large groups of people in a busy workplace.

· Flexibility to meet operational scheduling requirements.

This will be an overnight shift 6:00PM-6:00AM

Job Types: Full-time, Permanent

Pay: From $50,000.00 per year

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Core Services Shift Manager -Fnyx Aviation (Mississauga)
🏢 Fnyx Aviation Services
📍 Mississauga