- 8+ years of overall IT industry experience.
- Proven experience in Service Delivery Management within enterprise environments.
- Experience managing onsite and offshore delivery models and distributed teams.
- Solid customer-facing experience, including stakeholder and escalation management.
Technical Skills
- Azure Cloud Infrastructure (IaaS & PaaS)
- Azure Operations and Governance
- Incident, Problem, Change, and Service Request Management
- Service Level Management (SLM)
- Operational Reporting and Performance Monitoring
- Cloud Infrastructure Operations
- Risk and Compliance Management
Leadership Skills
- Team Leadership and People Management
- Stakeholder Management
- Conflict Resolution and Escalation Handling
- Resource Planning and Workforce Management
- Continuous Service Improvement
Preferred Qualifications
- ITIL Foundation Certification or higher.
- Microsoft Certified: Azure Administrator Associate.
- Microsoft Certified : Azure Solutions Architect Expert.
- Experience supporting cloud transformation and modernization programs.
- Familiarity with automation, DevOps practices, and cloud governance frameworks.
Pay: $120,000.00-$140,000.00 per year
Work Location: In person
📌 Service Delivery Manager (Montreal)
🏢 apptoza
📍 Montreal
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