We are seeking an experienced and highly motivated Vice President of Operations to oversee the operational, legal, compliance, and strategic functions of our immigration services organization.

The ideal candidate must be a licensed Regulated Canadian Immigration Consultant (RCIC) and also have a professional legal background as an immigration lawyer/attorney. The successful candidate should have at least 3 years of relevant immigration industry experience, along with solid leadership, compliance, client-management, and operational expertise.

Key Responsibilities

- Lead and oversee the day-to-day operations of the immigration practice.
- Supervise RCICs, paralegals, filing officers, administrative staff, and other immigration team members.
- Ensure immigration applications, submissions, and client files comply with applicable Canadian immigration laws, regulations, professional standards, and internal policies.
- Review complex immigration matters and provide strategic guidance to the immigration team.
- Develop and implement operational procedures, workflows, quality-control systems, and performance standards.
- Monitor file progress, deadlines, client communications, and service delivery.
- Provide leadership on complex matters involving temporary residence, permanent residence, work permits, LMIA-related applications, employer-specific matters, business immigration, and other immigration programs.
- Conduct regular file audits and ensure proper documentation, confidentiality, and record keeping.
- Support the organization in managing professional and regulatory risk.
- Train, mentor, and evaluate immigration professionals and support staff.
- Establish KPIs and monitor departmental productivity and performance.
- Work closely with senior management on growth strategies, staffing, compliance, service standards, and business development.
- Assist in resolving escalated client concerns and complex legal or procedural matters.
- Maintain current knowledge of changes to Canadian immigration law, IRCC policies,



CICC requirements, and relevant legal developments.
- Ensure qualified and ethical standards are consistently maintained throughout the organization.

Qualifications

- Must be a licensed RCIC in good standing with the College of Immigration and Citizenship Consultants (CICC).
- Must also be a qualified immigration lawyer/attorney with immigration-law experience.
- Minimum 3+ years of professional experience in Canadian immigration law and/or immigration consulting.
- Previous experience in a senior management, operations, supervisory, or leadership role is strongly preferred.
- Strong knowledge of Canadian immigration legislation, regulations, IRCC procedures, and professional compliance requirements.
- Experience reviewing and managing complex immigration files.
- Strong leadership and team-management abilities.
- Excellent written and verbal communication skills.
- Strong organizational, analytical, and problem-solving skills.
- Ability to manage multiple departments, deadlines, and high-volume caseloads.
- Strong commitment to confidentiality, professionalism, ethics, and client service.

Preferred Experience

Experience in several of the following areas would be considered an asset:

- LMIA and employer-specific work permits
- Express Entry
- Provincial Nominee Programs
- Family sponsorship
- Visitor visas and temporary residence
- Study permits
- Business and entrepreneur immigration
- C11 and significant-benefit work permits
- Intra-company transfers
- Humanitarian and complex immigration matters
- Immigration compliance and file audits
- Staff training and operational management

Experience

Canadian Immigration / Immigration Law: 3+ years required

RCIC Licence: Required

Immigration Lawyer/Attorney Qualification: Required

Pay: $50,000.00 per year

Benefits:

- On-site parking

Application question(s):

- Do you have a valid Regulated Canadian Immigration Consultant (RCIC) license?
- Are you an Immigration Attorney?
- Do you have 3+ years of relevant immigration industry experience?

Work Location: In person

📌 Vice President of Operations – Immigration Services (Calgary)
🏢 Walshken Immigration
📍 Calgary