About StoneCrest Hotels

StoneCrest Hotels is a growing hospitality management company operating multiple hotel properties throughout British Columbia and Alberta. We are committed to delivering exceptional guest experiences, maintaining high operational standards, and developing solid leadership teams across our portfolio.

We are currently seeking a motivated, experienced, and adaptable Hotel Operations Manager who is willing to relocate to any of our properties based on operational needs.

This is an excellent opportunity for an ambitious hospitality professional looking to grow their career, take on new challenges, and play an significant role in the continued success of our hotel portfolio.

Position Overview

As a Hotel Operations Manager, you will be responsible for overseeing the day-to-day operations of an assigned hotel property, ensuring exceptional guest service, effective staff management, property maintenance, and strong financial performance.

Candidates must be willing and able to relocate to any StoneCrest Hotels property across British Columbia or Alberta, depending on company requirements.

We are looking for a hands-on leader who is comfortable taking ownership of hotel operations, solving problems independently, and supporting various departments whenever necessary.

Key Responsibilities

Hotel Operations & Guest Experience

- Oversee daily operations of the hotel, ensuring all departments operate efficiently and effectively.
- Maintain high standards of guest service, cleanliness, safety, and property presentation.
- Address guest complaints and operational challenges professionally and promptly.
- Conduct regular property inspections to identify opportunities for improvement.
- Ensure compliance with company policies, brand standards, and operational procedures.
- Monitor guest satisfaction scores and online reviews, implementing strategies to improve the property's reputation.

Team Leadership & Staff Management

- Recruit, train, supervise, and develop front desk, housekeeping, and maintenance employees.
- Manage employee scheduling, attendance, productivity, and performance.
- Promote accountability, teamwork, professionalism, and a positive work environment.
- Identify training needs and implement effective staff development initiatives.
- Step into operational roles when required to maintain service standards.




- Ensure appropriate staffing levels while maintaining efficient labour costs.

Financial & Revenue Performance

- Monitor hotel occupancy, average daily rate (ADR), revenue per available room (RevPAR), and overall financial performance.
- Assist in developing and implementing strategies to increase revenue and profitability.
- Control operating expenses, manage purchasing, and identify cost-saving opportunities.
- Monitor inventory, invoices, financial transactions, and departmental budgets.
- Work closely with senior management to achieve established performance targets.

Maintenance & Property Management

- Oversee preventative maintenance programs and ensure repairs are completed promptly.
- Conduct routine inspections of guest rooms, public areas, equipment, and building systems.
- Coordinate with maintenance personnel, contractors, suppliers, and external service providers.
- Identify and prioritize maintenance issues based on guest impact, safety, and operational importance.
- Ensure the property remains compliant with applicable health, safety, and fire regulations.

Reporting & Administration

- Provide regular operational, financial, and performance updates to corporate management.
- Maintain accurate records of staffing, maintenance, incidents, and operational expenses.
- Implement company-wide initiatives and operational improvements.
- Ensure timely completion of daily, weekly, and monthly management responsibilities.
- Maintain strong communication with corporate leadership and other hotel managers within the organization.

Qualifications & Requirements

- Previous experience in hotel operations, hotel management, or a similar hospitality leadership role is preferred.
- Strong leadership, problem-solving, organizational, and decision-making abilities.
- Experience managing teams and maintaining accountability across multiple departments.
- Understanding of hotel property management systems, reservation platforms,



and online travel agencies.
- Knowledge of hotel revenue management, budgeting, and expense control.
- Ability to work independently and manage competing priorities in a rapid-paced environment.
- Excellent verbal and written communication skills.
- Strong attention to detail and commitment to operational excellence.
- Ability to work flexible hours based on operational requirements.
- Must be willing to relocate to any StoneCrest Hotels property throughout British Columbia or Alberta.
- Must be adaptable to different property sizes, locations, operational challenges, and brand requirements.

What We Offer

- Competitive salary based on experience and qualifications.
- Career growth and advancement opportunities within our expanding hotel portfolio.
- Opportunities to gain experience with different hotel brands, properties, and markets.
- Support and guidance from an experienced corporate management team.
- A agile working environment where initiative and strong performance are recognized.
- Long-term employment opportunities within a growing hospitality organization.

Who We're Looking For

We are seeking someone who goes beyond simply supervising employees. The ideal candidate is a dedicated hospitality leader who takes full responsibility for the success of their assigned property.

You should be comfortable leading by example, stepping into different departments when necessary, making difficult decisions, and finding solutions without requiring constant direction.

Flexibility and adaptability are essential. As our operations continue to grow, we need managers who are open to relocating, embracing new challenges, and contributing wherever their leadership is needed most.

How to Apply

Interested candidates are invited to submit their resume outlining their hospitality management experience, leadership background, and qualifications.

Please confirm in your application that you are willing to relocate to any of our hotel properties across British Columbia or Alberta.

Only applicants who meet the relocation requirement will be considered.

StoneCrest Hotels is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $4,000.00 per month

Work Location: In person

📌 Operations Manager - Must be willing to relocate (Canada)
🏢 StoneCrest Hotels
📍 Canada