Fab-Form is a growing Canadian manufacturer and distributor of innovative, sustainable concrete-forming products (Fastfoot®, Quick-Tube®, Nudura ICF, and related systems). We serve contractors, lumberyards, and a network of 50+ dealers across North America. As a publicly traded company (TSX: FBF), employees share in growth through annual equity participation. Learn more at www.fab-form.com. We are seeking a highly organized, detail-oriented individual to handle order processing, customer service, and administrative support in a fast-paced environment. You will work closely with sales, production, warehouse, shipping, and accounting to ensure accurate, timely order fulfillment and strong customer relationships.

Key Responsibilities

- Receive, review, and accurately enter customer orders (online store, email, phone, and other channels) into the ERP/CRM system (Odoo preferred)
- Verify product numbers, quantities, pricing, customer details, shipping addresses, and delivery requirements
- Confirm product availability; coordinate with warehouse and manufacturing on timing and backorders
- Process invoices, prepare sales orders, packing slips, delivery documentation, and related paperwork
- Track orders and shipments; provide timely updates and delivery confirmations to customers
- Answer calls and website inquiries from around the world; maintain strong customer relationships




- Enter and maintain accurate customer and order data in company systems
- Help resolve order discrepancies, shipping errors, shortages, and returns
- Assist with warehouse tasks when busy (packing, labeling, moving/organizing material)
- Communicate with production, sales, and accounting on special orders, credits, and issues
- Support continuous improvement of order-processing and customer-service procedures

Skills & Qualifications

- Strong attention to detail, accuracy, and organizational skills; able to prioritize and multi-task
- Excellent written and verbal communication and customer-service skills
- Comfortable with digital tools; experience with ERP/CRM systems (Odoo or similar) is a strong asset
- Ability to work independently and collaboratively in a team environment
- Experience in order processing, customer service, sales administration, logistics, warehousing, or construction manufacturing/distribution is an asset
- Personal transportation is a plus (Annacis Island location)

Compensation

- Competitive salary
- Health and wellness benefits
- 10% equity bonus at year-end
- Opportunity to grow with a rapidly expanding, innovation-driven company

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- Extended health care
- Paid time off
- Profit sharing
- Wellness program

Work Location: In person

📌 Order Processor / Customer Service Representative (Delta)
🏢 Fab-Form Industries
📍 Delta