Big Blue Air is seeking a commercially driven, entrepreneurial and relationship-focused Sales & Marketing Manager to lead business development, marketing and customer engagement across our aviation services.

From helicopter sightseeing tours and private charters to corporate travel, tourism partnerships and unique destination experiences, this position offers an opportunity to directly influence the growth of an exciting aviation business.

We are looking for someone who takes ownership, develops relationships and converts opportunities into revenue while delivering an exceptional customer experience.

Aviation experience is an asset, but not required. We welcome candidates from luxury hospitality, tourism, travel, experiential sales, business development and related industries.

Key ResponsibilitiesSales & Business Development

- Own the sales process from lead generation and initial inquiry through quotation, follow-up and confirmed booking.
- Proactively identify and pursue recent customers, charter opportunities, corporate accounts and group bookings.
- Develop and maintain relationships with hotels, resorts, golf courses, tourism operators, event planners and other referral partners.
- Create and develop charter packages, sightseeing experiences, seasonal offerings and bundled travel opportunities.
- Build repeat business through customer relationship management, referrals and targeted follow-up.
- Maintain an active sales pipeline, track conversion performance and identify opportunities to increase revenue.

Marketing & Promotion

- Plan, develop and execute marketing campaigns across digital channels, social media, website content and advertising to generate qualified inquiries and drive bookings.
- Develop seasonal promotions, destination experiences and targeted offers for leisure, corporate and tourism customers.
- Coordinate with external marketing providers and creative partners where required.
- Monitor campaign performance, lead generation and booking results,



adjusting activities to improve effectiveness.
- Maintain consistent, professional brand messaging across customer communications and marketing materials.

Customer Experience & Bookings

- Own the customer experience from first contact through completed flight and post-flight follow-up.
- Manage incoming telephone, email and online inquiries, ensuring prompt responses, effective follow-up and conversion into confirmed bookings.
- Manage reservations, passenger information, payments and customer communications.
- Coordinate approved itineraries, travel arrangements and experience packages to deliver a seamless customer journey.
- Maintain accurate customer, booking and sales records using company systems.
- Resolve routine customer concerns, manage booking changes and identify opportunities for repeat business and referrals.

Operations Coordination & General Responsibilities

- Coordinate flight schedules, booking calendars and customer requirements with pilots and authorized aviation personnel.
- Manage routine office administration and maintain a clean, organized and professional customer-facing environment.
- Undertake occasional aircraft cleaning, presentation, hangar upkeep and ground-support activities as required, subject to appropriate training, authorization and safety requirements.

What We Are Looking For

- Proven ability to generate business, develop relationships and convert sales opportunities.
- Strong marketing instincts and experience executing promotions or customer acquisition initiatives.
- A proactive, independent approach with the confidence to take ownership and follow opportunities through to completion.
- Excellent communication, organization and customer service skills.
- Strong commercial judgment, creativity and a results-oriented mindset.
- Comfort using digital tools, customer management systems, social media and office software.
- Ability to manage competing priorities while maintaining attention to detail.
- Professionalism when working with corporate, VIP and leisure customers.

Pay: Up to $60,000.00 per year

Work Location: In person

📌 Sales and Marketing Manager (Stayner)
🏢 Big Blue Air
📍 Stayner