We are looking for a reliable, motivated, and hands-on Assistant Store Manager who is ready to roll up their sleeves and get involved in all aspects of our retail store and e-commerce operations. This is a fast-paced, hands-on role in a growing small business that will offer valuable opportunities to hone your skills and gain experience in different aspects of retail and e-commerce business. To get ahead and be a valuable asset, you will require strong organizational, multitasking, and time-management skills.

Responsibilities include processing orders, packing and shipping products within strict timelines, responding to customer inquiries, receiving and organizing inventory, lifting heavy boxes up stairs, supporting and organizing employees, and working alongside management to keep daily operations running smoothly. You’ll need to be comfortable switching between tasks throughout the day, managing competing priorities, and stepping in wherever help is needed.

The ideal candidate is a self-starter who takes initiative and aligns well with our business goals. They can work under pressure, switch roles, work well in a team environment, adapt to changing priorities, and take pride in helping the team and business succeed.

Responsibilities

- Assist management with the overall day-to-day operations of the store and e-commerce business
- Help supervise, organize, and support employees
- Assign daily tasks and follow up to ensure they are completed properly and on time
- Lead by example and help create a positive, productive team environment
- Provide excellent customer service and assist with customer questions, returns, and exchanges




- Work on the sales floor and assist customers when needed
- Pick, process, pack, and ship online orders accurately and efficiently
- Receive, organize, and maintain inventory
- Assist with inventory counts and keeping stock organized
- Monitor online orders and help ensure orders are processed and shipped on time
- Operate POS systems and handle transactions accurately
- Assist with opening and closing procedures as required
- Help train and onboard new employees
- Support management with scheduling, employee communication, and other day-to-day administrative tasks
- Help maintain an organized, clean, and welcoming store, warehouse, and work environment
- Assist with recycling, general upkeep, and other hands-on tasks
- Identify and help resolve operational issues as they arise
- Take initiative and assist with other responsibilities as the business grows

What We're Looking For

- Previous retail, e-commerce, warehouse, customer service, or supervisory experience is an asset
- A solutions-oriented team player
- Results driven self-starter
- Strong organizational and time-management skills
- Ability to lift and carry heavy boxes
- Comfortable using computers and learning new software and systems
- Experience with POS, inventory, e-commerce,



or shipping systems is an asset
- Excellent attention to detail, particularly when processing customer orders and inventory
- Reliable, punctual, and dependable
- Friendly, professional, and comfortable communicating with customers and coworkers
- Comfortable providing direction and helping supervise a small team
- Able to work independently and take initiative
- Strong work ethic and willingness to learn
- Able to stay organized and prioritize when things get busy
- Comfortable performing both management and hands-on tasks
- Bilingual or multilingual abilities are an asset
- Professional or academic references are an asset

The Right Person

We are looking for someone who enjoys variety and being involved in different parts of a business.

This isn't a position where you will be spending the day sitting in an office. You may be helping a customer one minute, packing an online order the next, receiving inventory, helping an employee with a task, or working with management on an operational issue.

The right person is responsible, organized, practical, positive, and willing to step in wherever needed. You don't need to know everything when you start, but you should be someone who learns quickly, takes ownership, and can be trusted to get things done.

Pay & Benefits

- Starting at $22.00 per hour, based on experience
- Full-time opportunity
- Extended health advantages with full-time employment
- Opportunity to grow

Pay: From $22.00 per hour

Expected hours: 40.0 per week

Benefits:

- Dental care
- Extended health care

Work Location: In person

📌 Assistant Store Manager (Vancouver)
🏢 RACK TRENDZ
📍 Vancouver