Bilingual Collections Agent (Spanish/English) – Full-Time

Location: 7565 132 St, Surrey, BC V3W 1K5 (In-office)
Pay: From $19.05/hour + uncapped commission
Schedule: Monday–Friday | 6:00 AM to 2:30 PM | 40 hours/week | Weekends off
Start Date: Monday, November 9, 2026

¿Hablas español e inglés? Únete a nuestro equipo de cobranzas en Surrey. Trabajarás con clientes hispanohablantes para negociar acuerdos de pago en cuentas vencidas. Ofrecemos salario base más comisiones sin límite, beneficios médicos y dentales, gimnasio en el lugar de trabajo y horario de lunes a viernes. ¡Tu español es una ventaja real aquí!

Company Overview
Park West Professional Services is a growing leader in online personal lending and recovery solutions, helping consumers resolve past-due payday loans and credit obligations online and over the phone. We are committed to responsible collection practices, strong compliance standards, and treating every customer with professionalism and respect.

Position Summary
The Bilingual Collections Agent is responsible for managing a portfolio of past-due accounts and working directly with Spanish- and English-speaking consumers to negotiate and secure repayment solutions. This role involves initiating contact through multiple channels, resolving disputes, locating hard-to-reach consumers, and assessing account risk, while maintaining full compliance with regulatory standards and internal protocols. The position plays a key role in the company’s recovery performance within a busy, high-volume call center environment.

Key Responsibilities

- Proactively manage a portfolio of past-due accounts, engaging directly with consumers in Spanish or English to negotiate repayment solutions.
- Use phone, email, and text to initiate contact, resolve disputes, and secure payments.




- Use skip-tracing tools and techniques to locate difficult-to-reach consumers.
- Assess account risk levels and escalate accounts for further action when appropriate.
- Track and report collection performance while maintaining compliance with all regulatory standards and internal protocols.
- Consistently meet and exceed individual and team performance targets.

Qualifications

- Fluent in Spanish and English (spoken and written). This is required for the role.
- Minimum one (1) year of direct collections experience; past-due loan collections experience is an asset.
- Exceptional negotiation and closing skills, with the ability to overcome objections and drive results.
- Highly productive, with an understanding that more calls made means more dollars collected.
- Strong organizational skills and high attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Experience with consumer loans, lines of credit, or high-volume portfolios is a significant asset.
- Self-motivated and goal-oriented, with the ability to thrive in a fast-paced, competitive setting.
- Legally authorized to work in Canada.

Compensation & Benefits

- $19.05/hour starting wage
- Uncapped commission and monthly performance bonuses (top collectors earn a percentage of total collected; average commission is $800/month and growing)
- Onsite employee gym, free to use before or after your shift




- Medical and dental coverage following 90 days of employment
- 2 weeks of paid vacation plus 5 flex days annually
- Paid statutory holidays in accordance with applicable employment standards legislation
- Weekends off, every week
- Recognition programs, contests, and incentive prizes throughout the year

Career Growth

- Accelerated promotion track: top collectors grow into Subject Matter Experts, Team Leads, and Supervisors.
- Ongoing professional development and 1-on-1 performance coaching.

Why Join Park West?
Your effort is rewarded, your earnings grow with your performance, and your success is backed by a supportive, team-based culture. Your bilingual skills are central to how we connect with and support our customers.

Apply today. Qualified candidates will be contacted for a phone interview.

Park West Professional Services is an equal opportunity employer committed to diversity and inclusion in the workplace.

Job Type: Full time

Pay: From $19.05 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off

Ability to commute/relocate:

- Surrey, BC V3W 1K5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you eligible to work Full-Time on permanent basis in Canada?
- This is a high-volume call centre role. You will spend most of your shift on the phone, making and taking a large number of inbound and outbound calls with customers who have past-due accounts, negotiating payments, and working toward daily collection targets. Are you comfortable working in this type of environment?

Language:

- Spanish (required)

Work Location: In person

📌 Bilingual Collections Agent (Spanish/English) – Full-Time (Surrey)
🏢 Park West Professional Services
📍 Surrey