IVR-Contact Centre Engineer (Old Toronto)

IVR-Contact Centre Engineer (Old Toronto)

26 Oct
|
Atlantis IT Group
|
Old Toronto

26 Oct

Atlantis IT Group

Old Toronto

Role: IVR-Contact Centre Engineer

Location: Toronto, ON

Duration: FullTime

Job Description:

Lead the design, development, implementation, and support of IVR and Contact Center applications.

Robust experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).

Experience in contact flow design, call routing, self-service solutions, and speech recognition.

Knowledge of CTI integration, APIs, web services, and backend system integrations.

Experience with cloud-based contact center solutions and telephony technologies.

Strong project management and stakeholder management skills.

Familiarity with Agile/Scrum methodologies.

Excellent problem-solving, communication, and leadership skills.

Strong knowledge of AWS Amazon Connect"

📌 IVR-Contact Centre Engineer (Old Toronto)
🏢 Atlantis IT Group
📍 Old Toronto

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: ivr-contact centre engineer (old toronto) / old toronto

Subscribe to this job alert:

Get the latest job offers by email for: ivr-contact centre engineer (old toronto) / old toronto