IT Systems & Support Technician (Junior to Intermediate)

HTC Services – Calgary, AB
Full-Time, Permanent
Salary: $55,000–$75,000 per year, depending on experience

About the Position

HTC Services is a Calgary-based Managed Service Provider (MSP), and we're looking for a Junior to Intermediate IT Systems & Support Technician to join our team.

We're looking for someone who enjoys technology, solving problems, and working with people.

This role goes beyond traditional helpdesk support. While day-to-day user support is part of the job, you'll also work with Microsoft 365, servers, networking, firewalls, cybersecurity, and IT infrastructure projects.

As part of a smaller MSP team, you'll gain experience across a wide range of technologies and customer environments while working alongside experienced technicians.

We're looking for someone with solid technical fundamentals, strong troubleshooting skills, initiative, and a willingness to learn.

This position is primarily based at our downtown Calgary office, with occasional work-from-home flexibility and customer site visits as needed.

What You'll Be Doing

- Providing remote and onsite technical support to customers
- Troubleshooting Windows computers, applications, and peripherals
- Administering Microsoft 365, Entra ID, Exchange Online, SharePoint, and Teams
- Supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP
- Troubleshooting networking, Wi-Fi, VPNs, firewalls, and connectivity issues
- Deploying computers, software, and user accounts
- Supporting cybersecurity, endpoint protection, patching, and backups
- Assisting with server deployments, migrations, and infrastructure projects
- Maintaining accurate ticket notes and technical documentation

We're looking for someone who:

- Takes initiative, works independently, and takes ownership of problems through to resolution
- Has strong troubleshooting skills and approaches problems logically




- Is resourceful and willing to investigate unfamiliar issues
- Is personable, professional, and comfortable working directly with customers
- Communicates clearly with technical and non-technical people
- Can prioritize tasks and work effectively in a busy MSP setting
- Works well with others and knows when to ask for help
- Is dependable, accountable, and genuinely interested in learning

Technical experience we're looking for includes:

- Windows 11 and Microsoft 365 administration
- Active Directory, Group Policy, and Windows Server
- DNS, DHCP, TCP/IP, and networking fundamentals
- Basic firewall, VPN, switching, and Wi-Fi troubleshooting
- General hardware and software troubleshooting

Additional experience that would be an asset:

- SonicWall firewalls or other enterprise firewall platforms
- Previous MSP experience
- Microsoft 365 security, MFA, and Conditional Access
- VMware, Hyper-V, Azure, or AWS
- Cybersecurity, endpoint protection, and backup solutions
- PowerShell, infrastructure projects, or migrations
- Relevant certifications or personal IT projects/home labs

Approximately 2–5 years of relevant IT experience is preferred, but we're open to candidates who demonstrate strong technical fundamentals and the right attitude.

You don't need experience with everything listed above. Good troubleshooting skills, networking fundamentals, initiative, and a willingness to learn are more key to us than knowing every product.

Our Team & Career Growth

We're a small team, and everyone pitches in when needed,



including senior technicians and company leadership.

We're committed to helping our employees develop their technical skills and advance their careers. As you gain experience, you'll have opportunities to take on new challenges, work with more advanced technologies, and grow into positions with greater responsibility.

Our goal is to invest in our team and provide opportunities for long-term professional and financial growth within HTC Services.

What We Offer

- $55,000–$75,000 annual salary, depending on experience and technical capabilities
- Three weeks of paid vacation
- Employer-paid Sun Life health and dental advantages
- $1,000 annual Health Spending Account (HSA)
- No scheduled on-call rotation
- Support for technical training and certifications
- Hands-on experience with a wide range of technologies
- Mentorship from experienced senior technicians
- Career advancement and salary growth opportunities
- Small, collaborative team with independence and flexibility
- Occasional work-from-home flexibility

Requirements

- Valid driver's licence and ability to travel to customer sites throughout Calgary and surrounding areas
- Ability to work primarily from our downtown Calgary office
- Ability to lift and move IT equipment
- Willingness to occasionally assist with urgent after-hours issues or scheduled maintenance
- Ability to handle confidential customer information responsibly

Interested?

If you enjoy troubleshooting, helping customers, and want to develop your IT career beyond basic helpdesk support, we'd like to hear from you.

Apply through Indeed with your resume. Feel free to tell us about your technical interests, personal projects, or areas of IT you'd like to learn more about.

Pay: $55,000.00-$75,000.00 per year

Benefits:

- Casual dress
- Paid time off
- Work from home

Work Location: In person

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