Front Desk Agent / Guest service agent

Travelodge Bracebridge is looking for Full time Front desk agent to join our team immediately. The ideal candidate will be energetic, hygienic, punctual and a team player. Reporting to Manager/GM

Responsibilities and essential job functions :

- Greet and welcome guests upon arrival to make them feel at home.
- Check in guests by verifying reservation and its related information; Checkout guests by ensuring settlement of folios, posting all miscellaneous charges (if any) and adjustments in a professional manner while ensuring accuracy with billing.
- Answer multi line phone calls in a friendly, courteous manner. Must able to use selling techniques in order to maximize average room rate and revenue.
- To communicate and cooperate with the housekeeper, maintenance and manager regarding the availability of room to ensure smooth running of the hotel and the satisfaction of guest.
- Promote the Wyndham rewards program to guest and provide them information about benefit.
- Process wake up call, document all guest requests, complaints or problems immediately and notify designated area for resolving the situation. Follow up to ensure completion and guest satisfaction.
- To carry out all front desk duties, including balancing cash, shift reports, end of the day reports, complete /record forms related to hotel.
- Maintain confidential information related to hotel, guests and and related business.
- Perform laundry and bleaching during shift. Cleaning of general area of office,



hotel, swimming pool and all other assigned duties by manager.

Requirements:

- Must able to work in fast passed environment and have strong negotiation, judgmental, decision making, problem solving and listening skills.
- Candidate should have knowledge of town & area, point of interest, services available to community, and attraction where the hotel is located.
- Must able to determine best course of action to ensure customer walks away happy.
- Ability to multi task and prioritize work environment, maintain a positive and dynamic personality with experience in guest service .
- Must be at least 18 years of age with own transportation and legally entitled to work in Canada.
- Priority will be given to candidate with knowledge of bookkeeping software.
- Candidate must be punctual on time & available to work on flexible shift ,must able to work on weekend and holidays with some long shift. In some cases over night stay may be required.
- Provide professional image at all the times through appearance and dress.

Qualification:

- Post secondary with Degree or diploma in Hotel/Resort management is an asset.
- Must have knowledge of MS Office and hotel PMS system such as Opera, Wyn guest, Maestro, SynXis.

Reference required

Job Type: Full-time

Salary: $15.00-$16.00 per hour

Job Types: Full-time, Permanent

Pay: $15.00-$16.00 per hour

Schedule:

- 8 hour shift

Experience:

- customer service: 1 year (preferred)

📌 Front Desk Agent (Bracebridge)
🏢 Travelodge Bracebridge
📍 Bracebridge