About the Role

We are looking for a customer-focused and detail-oriented Order Desk & Warehouse Associate to join our team. This hybrid role combines customer service, order processing, and warehouse operations, making it ideal for someone who enjoys a variety of responsibilities and thrives in a rapid-paced environment.

As the primary point of contact for customers, you will be responsible for processing orders, answering inquiries, coordinating shipments, and supporting daily warehouse activities including picking, packing, and inventory management. The successful candidate will possess strong communication skills, exceptional attention to detail, and a hands-on approach to ensuring orders are fulfilled accurately and on time.

Key ResponsibilitiesOrder Desk Duties

- Receive and process customer orders via phone, email, and online systems.
- Provide product information, pricing, and availability updates.
- Enter and maintain accurate order information within the ERP system.
- Coordinate order fulfillment with warehouse, purchasing, and logistics teams.
- Track orders and communicate status updates to customers.
- Resolve customer concerns and order discrepancies professionally and promptly.
- Prepare quotes and assist with customer account management.
- Maintain customer records and documentation.
- Support inside sales and administrative functions as required.

Warehouse Duties

- Pick, pack, and prepare customer orders for shipment.
- Verify order accuracy and inspect products prior to shipping.
- Receive incoming inventory and ensure products are stored correctly.
- Load and unload shipments as required.
- Assist with inventory counts, cycle counts, and stock replenishment.
- Maintain a clean, organized,



and safe warehouse environment.
- Operate warehouse equipment, including forklifts and pallet jacks (if certified).
- Ensure shipping and receiving documentation is completed accurately.

QualificationsRequired

- 2+ years of experience in customer service, order desk, warehouse, shipping/receiving, inside sales, or administrative roles.
- Strong computer skills, including Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- High level of accuracy and attention to detail.
- Ability to lift up to 50 lbs and perform physical warehouse duties as required.
- Ability to work independently and as part of a team.

Preferred

- Experience with ERP systems such as SAP, Dynamics, NetSuite, Sage, or similar.
- Experience in manufacturing, distribution, construction, HVAC, industrial, or wholesale environments.
- Forklift certification and warehouse equipment experience.
- Inside sales or sales support experience.
- Experience using inventory management or warehouse management systems (WMS).

What We Offer

- Competitive salary
- Comprehensive benefits package
- Paid vacation
- Career advancement opportunities
- Collaborative and supportive team environment
- Ongoing training and development
- Stable, long-term employment with a growing organization

Pay: From $23.00 per hour

Expected hours: 40.0 per week

Application question(s):

- How much experience do you have running an order desk?
- What kind of order desk have you worked in the past?
- Do you have experience picking and packing your own orders in the warehouse?
- Do you have experience working with WMS (AS400 or SAP)?

Location:

- Calgary, AB (required)

Work Location: In person

📌 Order Desk Clerk (Calgary)
🏢 Express Employment Professionals
📍 Calgary