Stark Lumber has served the Niagara Region since 1949. We're a locally owned supplier specializing in lumber, plywood, roof trusses, and engineered wood products, with in-house design services that support contractors and builders on complex projects. Our customers know us by name, and we know them. If you like a fast-paced environment, real trade knowledge, and being part of a tight crew that gets things done, you’ll fit in well here.

This is a hands-on counter position: you won’t just enter orders; you’ll also help pull and stage customer orders in the yard. That means you’ll split your time between customer service, order entry, and physically preparing pickup orders so they go out accurately and on time

What success looks like

- Contractors call in, walk in, or email an order and you handle it smoothly.
- Yard pulls are correct and complete.
- You communicate early when information is missing or stock is uncertain (i.e. no surprises).
- Customers ask for you by name because you’re responsive, helpful, and reliable.

Responsibilities

- Serve and Assist customers via email, phone and walk-in.
- Yard Assistance—direct and load pick up orders in the lumber yard.
- Recommend the right products—materials, quantities, smart substitutions




- Solve problems fast—shortages, backorders, damaged material, site issues.
- Keep details tight—organized notes, clear communication, follow-through.
- Follow Health and Safety procedures.

Skills

- Experience in customer-facing sales or service (construction/building materials experience is a bonus, not a requirement)
- Strong communicator—transparent, friendly, and good at asking the right questions
- Ability to multitask – able to start and stop tasks on a dime and stay on track
- Detail-oriented—you catch the small stuff (quantities, specs, delivery instructions)
- Comfortable with basics: email, order entry systems, phones and basic math skills.
- A positive attitude and practical approach to problem-solving.
- Flexibility to adapt to changing tasks and daily priorities.
- Willingness to work outdoors in all weather conditions.
- Ability to regularly lift and handle materials weighing 66 lbs or more.

Pay: $20.00-$24.00 per hour

Expected hours: 44.0 per week

Advantages:

- Dental care
- Designated paid holidays
- On-site parking
- Store discount
- Vision care

Work Location: In person

📌 Counter Sales / Yard Assistant (St. Catharines)
🏢 Stark Lumber Co.
📍 St. Catharines