PT Concierge
Brookside Retirement Community – Kanata

Hours: Weekdays and Rotating Weekends - Must be available to work every other Saturday and/or Sunday.

You will have 1-2 shifts per week and rotating weekends working 11-7pm, 8-4pm or 4-7pm shifts.

We are seeking a PT Concierge to join our team at our retirement community in Kanata. As the first point of contact for residents, families, and guests, you will play a key role in creating a warm and welcoming environment while overseeing front desk operations and administrative functions. Your leadership and attention to detail will ensure a seamless experience for everyone who enters our community.

Key ResponsibilitiesReception & Guest Services

- Answer, transfer, and track phone calls, emails, and other communications promptly and professionally.
- Respond to inquiries with warmth and professionalism, taking detailed messages when necessary.
- Maintain a clean, organized, and inviting front desk area.
- Coordinate the concierge schedule to ensure full coverage.

Administrative Support

- Perform various clerical and administrative tasks while working at the front desk.
- Manage calendars, schedules, and resident services coordination.
- Support the Brookside Business Manager
- Organize and maintain new resident files, including managing the move-in task list.
- Oversee the maintenance request binder, ensuring timely follow-ups and completions. Tracking monthly maintenance reports
- Maintain and track the complaints log, ensuring prompt and appropriate resolutions.

First Impressions & Marketing Support

- Ensure the entryway, lobby, and surrounding common areas remain clean, tidy,



and well-staged throughout the day.
- Assist the Leasing Manager with marketing and administrative initiatives as directed.
- Create and distribute a weekly communication for residents and families.
- Maintain a well-stocked supply of brochures and marketing materials.

Health & Safety Leadership

- Schedule and track all required audits, drills, meetings, and training sessions in collaboration with department managers.
- Ensure infection control procedures are followed in the main lobby and front desk areas.

Activities & Dietary Support

- Provide additional support to activities and resident engagement as requested.
- Facilitate programs throughout the day in the main atrium area (beside concierge desk)
- Support the dining room by pouring coffee/tea over lunch.
- And any other related duties

Other Additional Duties as Requested

Experience & Qualifications

- Previous experience in senior living, hospitality, or customer service preferred.
- Must be exceptionally outgoing, energetic and friendly.
- Ability to multi-task and jump in when required.
- Exceptionally strong communication skills, both verbal and written, in English.
- Proficiency in phone systems and basic computer applications.
- Experience with Joint Health and Safety Committees is an asset.
- Ability to multitask, stay organized, and prioritize effectively in a dynamic environment.

Job Type: Full-time

Pay: Up to $18.81 per hour

Advantages:

- Discounted or free food

Ability to commute/relocate:

- Kanata, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 PT Concierge Kanata (11-7pm)
🏢 Brookside Retirement Living
📍 Kanata