Core Values: Safety, Integrity, Fun, Community, and Growth Splash N' Learn is a women founded swim school created by passionate leaders who have individually built trusted and thriving swim programs. Together, they've launched a new and collaborative venture built on partnership, purpose, and the belief that we are stronger together. Be a place where kids can splash, learn, and grow in a safe, nurturing, and empowering setting. The role is crucial in promoting our programs, ensuring client satisfaction, and supporting operational efficiency. You'll be at the forefront of client engagement, helping them understand the benefits of our swim programs and encouraging registrations. This role combines customer service, sales, and administrative responsibilities to help us make a splash in the world. You are looking to increase your skills in sales, customer service, and play a key role at a growing company. You are a people person, enthusiastic, and driven to help others succeed. Deliver exceptional customer service, promptly addressing inquiries, concerns, and requests Efficiently manage customer complaints, aiming for quick resolution and client satisfaction Assist new clients in creating accounts, explaining policies, procedures, and online forms. Assist in the growth and scheduling of registration processes, including rolling registration Update clients through email or phone on any changes to scheduled classes or unforeseen events (e.g., Develop, promote,



and maintain positive relationships with clients and staff. Administrative Tasks Manage session bookings and makeup classes, ensuring accuracy in scheduling Update and manage client information and notes in the computer system promptly Ensure all logbooks are accurately maintained, including customer concerns, phone inquiries, and operational logs Answer telephones in a timely and courteous manner. Collaborate with aquatic supervisors and assistant managers, conveying client-interaction insights Operational Support Support the day-to-day operations of the swim school across all locations to ensure the delivery of programs, services, and facilities that create a vibrant, welcoming environment. Maintain the cleanliness of the administration office, viewing gallery and main entrance. Attend meetings and training sessions as necessary. 1+ years in a customer service or administrative environment Proficient with MS Office, including Word and Excel as well as Google Suites. Working knowledge of iClassPro registration software. Acknowledges and understands how to manage and educate others of risk and harm reduction. Creativity and Innovation: Develops new ways or adapts existing ideas to help achieve desired result Relationship Building and Collaboration: In addition to the above competencies the associated core competencies are required: commitment to organization vision and values, diversity, integrity, teamwork

📌 Client Service Representative (Barrie)
🏢 Splash N' Learn
📍 Barrie