Job Title: NIHB Medical Transportation Referral Clerk Reports To: Health Referral

Location:
Health Office, Fort McMurray, Alberta Department: Health Employment Type: Part Time, Permanent Entry-level The Mikisew Cree First Nation (MCFN) operates a professional government organization that supports a wide range of programs and services across education, administration, health, operations, and community-focused departments. MCFN maintains a collaborative, service‐driven work workplace where employees contribute to effective internal operations, reliable service delivery, and the day‐to‐day functions that support the Nation's organizational needs. Teams work together to maintain strong administrative practices, clear communication, and consistent service standards across all departments. MCFN employees play an important role in supporting organized, well‐run offices and ensuring that programs and services operate smoothly and efficiently. You are a highly organized and service-oriented qualified who is passionate about helping community members access medical transportation services. You excel at coordinating schedules, managing records, and providing exceptional customer service while maintaining confidentiality and professionalism. You communicate effectively with clients, healthcare providers, transportation vendors, and colleagues, and take pride in delivering accurate, reliable, and compassionate support. A commitment to teamwork, cultural awareness, and respectful service is essential for success in this role. Answer incoming phone calls, provide information, and assist clients with medical transportation inquiries and troubleshooting. Assess client accessibility and support needs, including age-related, disability-related,



language, or other barriers affecting travel arrangements. Coordinate and book local and out-of-town medical transportation, including flights, buses, taxis, accommodations, and other approved travel services. Process and assist with travel mileage and meal claims in accordance with NIHB guidelines. Verify client status numbers and eligibility requirements. Review travel expense claims, receipts, and confirmation slips for completeness and accuracy. Maintain accurate and confidential records of appointments, approvals, travel arrangements, receipts, financial transactions, and related documentation. Schedule, assign, and communicate transportation work orders to Drivers. Report accidents, incidents, and transportation issues and complete required documentation. Report incidents of racism or discrimination to the Medical Transportation Manager. Maintain confidentiality and comply with organizational policies, including the Oath of Confidentiality, Conflict of Interest, and Code of Conduct. Perform general reception, administrative, and other related duties as assigned. Additional education or certification in Office Administration or a related field is considered an asset. Experience coordinating transportation, scheduling appointments, data entry, or related administrative duties is an asset.



Experience providing exceptional customer service in a professional environment. Experience working with computerized scheduling and record management systems is an asset. Strong knowledge of Microsoft Office applications, including Word, Excel, and Outlook. Knowledge of the Non-Insured Health Benefits (NIHB) Program or willingness to learn. Knowledge of Mikisew Cree First Nation community, culture, and service needs is an asset. Ability to speak and understand the local Cree language is considered an asset. Must provide satisfactory Criminal Record Check, Vulnerable Sector Check, and Child Intervention Record Check. Must possess a valid provincial driver's licence and have reliable transportation. Extended periods of sitting and computer use. Frequent interaction with clients experiencing stress, anxiety, or medical concerns. Busy office environment with frequent interruptions and changing priorities. Manual dexterity required to operate computers and office equipment. Ability to work flexible hours, including occasional evenings and weekends when required. Regular interaction with community members, Elders, healthcare providers, transportation vendors, and staff. In accordance with MCFN hiring practices, this position will be posted internally for a minimum of fourteen (14) days to provide qualified MCFN Members and internal candidates with the opportunity to apply. Following the conclusion of the priority period, the posting will remain open until filled, and external candidates may be considered. Final candidates for this position will be required to complete security screening, which includes a criminal record check and/or Vulnerable Sector Check.

📌 NIHB Medical Transportation Referral Clerk (Anzac)
🏢 Mikisew-Cree-First-Nation-1
📍 Anzac