Automotive Service Advisor | Master Mechanic Orillia Orillia, ON

Location:
324 Memorial Ave, Orillia, ON L3V 5X6 Type: Full-Time, Permanent Compensation: $22.00 – $26.00 per hour + Commission The Face of Trusted Service At Master Mechanic Orillia, our Service Advisors are the vital link between our customers and our technicians. We don't just fix cars; we build relationships. Since 1982, we've operated on the principles of integrity, trust, and professionalism. We are looking for a high-energy, customer-focused skilled who can provide expert advice and ensure every client drives away with peace of mind. The Role As a Service Advisor, you are the primary point of contact for our clients. You will manage the end-to-end service experience—from the first phone call to the final vehicle handover—ensuring that every customer receives clear communication and honest recommendations.

Key Responsibilities
Customer Advocacy: Respond to inquiries regarding repairs and maintenance with transparency and expertise. Service Coordination: Manage appointment bookings and work closely with the shop foreman to ensure timely vehicle turnaround. Expert Consultation: Inspect vehicles (with technician support) to explain repair processes, provide accurate cost estimates,



and prioritize safety-related services. Maintenance Planning: Help customers develop long-term maintenance schedules to ensure vehicle longevity. Transaction Management: Process payments, manage service records, and ensure all documentation is accurate and organized. Shop Environment: Maintain a clean, professional, and welcoming service desk and waiting area. Requirements

Experience:
Previous experience in automotive service writing or a similar customer service role is preferred. Communication: Exceptional verbal and written communication skills; ability to explain complex mechanical issues in simple terms. Technical Aptitude: A solid understanding of automotive parts and repair processes. Tech-Savvy: Proficiency with CRM systems and business software. Multitasking: Ability to stay organized and calm in a fast-paced environment while handling multiple customer inquiries.

Education:
High school diploma or equivalent. Health & Wellness: Extended health care, dental care, disability, and life insurance. Convenience: In office parking and uniforms provided. Time Off: Paid time off to ensure you stay recharged.

📌 Automotive Service Advisor | Master Mechanic Orillia (Clinton)
🏢 Mastermechanic
📍 Clinton