One of Canada’s leading alternative mortgage lenders, Alta West Capital has been helping Canadians buy and stay in their homes for more than 30 years. We primarily work with under-served populations, including newcomers to Canada and the self‑employed. We are growing in the same direction through collaboration and humility. we are a creative and nimble company and are excited for more energetic and innovative folks to be part of our journey. A self-starting Client Service Officer who wants to join our Calgary office full‑time. Customer service is your priority and have excellent communication skills. Manage the mortgage renewal process from renewal preparation through funding and post‑renewal follow‑up. Prepare and distribute renewal offers, ensuring accuracy and adherence to company policies. Communicate with borrowers regarding renewal options and other details through phone, text, and email. Monitor renewal pipelines, follow up on outstanding documents, and ensure deadlines are met. Ensure the receipt of renewal documentation packages, including copies of insurance, property tax statements etc. Coordinate with Collections, Underwriting and other departments to resolve outstanding conditions and support renewal decisions. Support mortgage servicing activities, administrative functions, process improvements, and special projects as assigned. Ensure compliance with regulatory requirements, company policies,



and anti‑money laundering (AML) standards. Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook. Exceptional attention to detail and commitment to data accuracy. Previous experience in mortgage servicing or mortgage administration is an asset. Prior AML / Compliance experience is an asset Mortgage Agent License in BC, AB or ON is an asset.

Salary:
$55,000
- 65,000/year, plus performance-based annual bonus Company social events & volunteering –your co‑workers are awesome (Dental care –we expect you will be smiling often. Extended health care, Disability and Life insurance –the basics Paid time off –we want working here to feel like a vacation, but recognize that we all need a break Team –we have a lively and team-oriented atmosphere, where employees are happy to pitch in and help each other out. Alta West prohibits harassment, bullying, or discrimination and encourages equity, diversity, and inclusion regardless of race, religious beliefs, color, gender, gender identity, gender expression, physical limitations, neurodiversity, age, ancestry, place of origin, marital status, source of income, family status or sexual orientation. Full‑Time/Part‑Time: Full‑time Hybrid (4 days at the office, 1 day at home
- on completion of probation) Office

Location:
Calgary
- great location

Job Type
Full‑time #

📌 Client Service Officer (Calgary)
🏢 AW Capital
📍 Calgary