Elevate your career with Trail Appliances as a Sales Support Agent in British Columbia. Deliver exceptional service by managing customer orders from post-sale to delivery, ensuring a seamless experience. As a key player in our customer service team, you will excel in addressing inquiries, communicating with internal departments, and maintaining detailed customer records. The role requires proactive engagement, problem-solving skills, and the ability to work independently or collaboratively. We're seeking individuals who thrive in agile environments and are committed to customer satisfaction.
Key Responsibilities
Respond to customer inquiries via phone, email, and text Arrange payment and delivery details through outbound calls Support sales team with order processing and updates Communicate proactively with internal departments Maintain accurate customer files and order information
Requirements:
Minimum 2 years of customer service experience Proficient in Microsoft Office, especially Excel High school diploma or equivalent Excellent verbal and written communication skills Call centre experience preferred Be part of a team that values authenticity, improvement, and customer care at Trail Appliances.