When it comes to health, we're always looking for ways to push for better. It's why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter's prescription. He knew there had to be a better way. So, he introduced North America's first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren't just a health and perks company. We're the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We're noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

As the Pharmacist (Operations Role) at our online pharmacy, you play a pivotal role in customer service, patient care, and delivery of pharmacy services to our growing patient population. Your responsibilities encompass the entire practice scope for Pharmacists under the Ontario College of Pharmacists.

This includes ensuring the safety and quality of pharmaceutical product preparation and release, providing service and support to our group home residents and staff, clinical verification of prescription orders, prescription counseling, overseeing all dispensary activities, and providing training, guidance, and direction on standard operating procedures for the pharmacy.





You will participate in some clinical services such as minor ailments prescribing and pharmaceutical opinions as well as supporting opportunities for the clinical pharmacist team in determining patient eligibility and fitness for the full suite of clinical services we offer (identify, approach, and schedule patient services). In addition, you may be called upon to provide reporting on various metrics to support decision making by leadership.

Your role is crucial in maintaining a seamless workflow, meeting deadlines, and delivering exceptional customer service. In all the duties you perform it is essential to comply with all ethics and standards of practise of the Ontario College of Pharmacists for Regulated Pharmacy Technicians and under the supervision of licensed Pharmacists.

Key Responsibilities:

1 - Dispensary Operations:

- Provide pharmacist oversight and patient care within the dispensary and as part of prescription dispensing activities.
- Clinically verify prescriptions entered in the pharmacy management system.
- Counsel on prescriptions as deemed appropriate and in line with Ontario College of Pharmacists standards of practice and ethics.
- Oversee all compounding activities to ensure patient safety and adherence to standard operating procedures and Ontario College of Pharmacists standards of practice.
- Monitor and adjust dispensary operations and standard operating procedures as needed to maintain patient safety, accuracy, customer service, and patient care.




- Train pharmacy team members to ensure sound operations and adherence to standards of practice and standard operating procedures.
- Participate in identifying, documenting, analyzing, and resolving medication incidents using Pharmapod.
- Communicate effectively with the team to analyze and resolve medication incidents.
- Report on metrics as requested to support business decision making.
- Participate in projects and meetings regarding initiatives and programs that require pharmacy operations input and oversight.

2- Group Home service:

- Be a point of contact for group home staff, management, and leadership regarding standard operating policies and procedures and initiatives.
- Ensure all required activities to support group home operations by the pharmacy are identified and completed as needed.
- Recommend enhancements to group home standard operating procedures to improve patient safety and accuracy throughout the prescription workflow process.
- Train new and existing team members on appropriate group home tasks.
- Identify, analyze, resolve, and communicate issues related to pharmacy service, medication incidents, and new group home requirements.
- Provide after-hours on-call services to group homes as assigned by manager.
- Provide reporting as requested by leadership to support business decision making.

3- Professional Services:

- Identify opportunities appropriate to support patient care and wellness. Provide patients with information about the service and schedule appointments or refer to clinical pharmacist team.
- Provide minor ailment assessment and prescribing services.
- Provide pharmaceutical opinion services when appropriate

📌 PHARMACIST - ON-SITE - LONDON
🏢 GreenShield
📍 London