Contribute to customer success as a Technical Advisor II at Sherweb in Sherbrooke, QC, where you will deliver high-level technical support and service excellence. Engage with clients via phone, email, or chat every day.
In this full-time, in office role, you will tackle a variety of client inquiries while documenting issues meticulously. Your bilingual proficiency in French and English will ensure you can effectively assist our international clientele. You'll work in a supportive culture that values teamwork and integrity as you grow your IT skills.
Key Responsibilities:
- Provide exceptional technical support to customers
- Resolve product issues and guide service configurations
- Record customer interactions in ticketing systems
- Collaborate with team members to improve service delivery
- Conduct ongoing documentation of evolving technical issues
Requirements:
- High school diploma with IT ambitions
- Experience in customer service roles preferred
- Fluent in both French and English
- Basic knowledge of Windows applications
- Skill in simplifying technical concepts for clients
Make a positive impact at Sherweb by utilizing your technical support skills in Sherbrooke.