NEW: Opening December2026, Dakota Dunes Thermal Spa Dakota Dunes Thermal Spa is a world-classdestination featuring our CURRENT one of a kind INDIGENOUS themed THERMAL WATERSSPA that features expansive thermal waters, spa rituals, day spa services, andinspired food & beverage offerings. The Guest Services Supervisor providesdaily leadership and support to the Guest Services team while ensuring guestsreceive professional, welcoming, and exceptional service. This position supervisesemployees, assists with daily operations, timely resolution of guest concerns,and ensuring accurate reservations, smooth arrivals and departures, and retailexecution. This position provides hands-on shift leadership,coaching, and operational support, while developing a confident andknowledgeable Guest Services team while serving as the first escalation pointfor front-line Guest Services employees. Lead pre-shift briefings and assign front-deskresponsibilities according to forecast demand. Monitor arrivals, departures, queues,phone/email inquiries, reservations, retail activity, and guest flow throughoutthe shift. Support employees with complex bookings, guestaccounts, payment issues, locker/RFID concerns, and policy questions.



Coach Guest Services employees on hospitality,product knowledge, communication, sales, accuracy, and professionalpresentation; identifying further training needs. Assist with training and onboarding new GuestServices employees. Support retail, treatment, dining, andexperience recommendations based on guest needs. Assist with special events, VIP arrivals,groups, and other resort activities. Communicate important guest and operationalinformation to management and other departments. Assist in organizing front-desk supplies,retail displays, guest materials, keys/credentials, and shift documentation. Certificatein Hospitality Management, Tourism, Administration, or a related field ispreferred. Minimum 2years of leadership experience in a spa, resort, or hospitality environment. Experiencewith a reservation system and Microsoft Office software. Proven abilityto provide exceptional guest services. Attentionto detail, organizational, and time management skills. Knowledgeof Saskatchewan tourism and local attractions is considered an asset. Competitive salary commensurate with experience. Performance-based incentive program.

📌 Guest Services Supervisor (Canada)
🏢 Dakota Dunes Resort
📍 Canada