About the role
You'll help ensure channel partners receive accurate and timely support for their co-operative advertising and market development fund claims. By processing claims and pre-approvals with precision, you'll contribute to high-quality customer experiences. No prior experience is required and experience of managing claims and policies is highly beneficial. This is an existing vacancy.
What you'll do
Claim Processing
• Review and process co-op advertising claims and pre-approvals
• Calculate claim values using client procedures and compliance guidelines
• Scan and upload pre-approval and claim documentation as needed
• Review different types of advertising for compliance Customer Support
• Handle written and verbal communication professionally and promptly
• Maintain high-quality standards and meet individual KPIs
• Be proactive in problem solving and apply policies consistently Programme Expertise
• Develop deep knowledge of co-op advertising policies, procedures and programmes
• Apply policies and procedures accurately and consistently
• Enter claims into the platform accurately What you'll bring
• Strong written and verbal communication skills
• Excellent attention to detail
• Ability to apply logic to ambiguous situations
• Comfortable working with percentages and calculations In addition to base salary
we offer
bonus, stock options plus a wide range of advantages.