Manager, Human Resources – Retail (MUST RESIDE IN CALGARY OR EDMONTON) Full-time Human Resources Employee Type: Permanent Full-Time/Part-Time: Full-Time Compensation: CAD 90000
- CAD 110000
- yearly Indigo is a physical and digital place inspired by and filled with books, ideas, beautifullydesigned lifestyle products, and the creative people who help make it all happen. Indigo is our customer's happy place — for joyfulmoments of discovery and to connect with people who share their passion for reading, theirbelief in ideas, and their commitment to making the world a better and more beautiful place. We Will be Customer Centric. We Will Be Data Driven – System Thinking – Entrepreneurial. We are Committed to Caring About Each Other, Our Communities, Our Environment. The Manager, Human Resources – Retail partners with regional retail leadership teams and client groups to foster a high-performance culture by embedding and elevating exceptional HR processes and practices consistent with Indigo’s Guiding Principles. This role acts as a strategic business partner providing proactive HR practices to support operational success in a retail environment. By collaborating with HR Centres of Excellence, the Manager, Human Resources – Retail ensures the effective delivery of core HR processes—including Staffing, Performance & Potential, Succession, Career Planning, Learning & Development, and Total Rewards—driving organizational success through people while ensuring compliance with employment legislation and any applicable collective agreements. KEY PERFORMANCE METRICS Employee Net Promoter Score Retail talent program completion KPIs HR annual scorecard KPIs Build trusted partnerships with business leaders and regional people leaders,



providing strategic HR guidance aligned to business objectives, workforce planning, talent strategies, and organizational effectiveness. Act as the primary HR advisor and advocate for assigned client groups, ensuring effective implementation, communication, and adoption of enterprise and retail people programs including annual HR processes. Provide expert guidance and coaching on employee relations, performance management, risk mitigation, and complex people matters, ensuring compliance with employment legislation, company policies, and HR best practices. Translate business strategy, market trends, and operational priorities into people plans and organizational solutions that support growth, performance, and change. Leverage people analytics, business insights, and workforce trends to identify opportunities and risks, informing proactive talent, engagement, and organizational decisions. Help to define employee engagement goals and action planning strategies to drive increased engagement and enhance overall team performance Partner with leaders on talent acquisition, succession planning, development planning, and retention strategies to build strong leadership pipelines and organizational capability. Serve as a subject matter expert and liaison between the business, HR teams, and Centres of Excellence to ensure integrated, practical, and impactful people solutions. Collaborate with HR Centres of Excellence to design, deliver,



and embed people programs, policies, processes, and initiatives that meet the needs of assigned client groups. Support the successful execution of key talent processes, including staffing and onboarding, talent planning, annual performance and potential processes, succession planning and career planning Support the successful execution of key total rewards processes including annual merit and bonus cycles, equity assessments, and compensation recommendations. Drive continuous improvement by identifying opportunities to enhance people practices, processes, systems, and ways of working, with a focus on scalability, efficiency, and long-term organizational effectiveness. Reports to: Director, Human Resources – Retail Retail Upper Field Leaders Retail Store Leadership HR Centers of Excellence Retail Operations Team External legal Minimum 5-7 years progressive experience in HR business partner or generalist role, primarily in a multi-site or retail environment Post-secondary education in HR, business or a related field CHRL or similar HR professional designation an asset Proven ability to navigate complex employee and labour relations issues. Robust business acumen and strategic problem-solving Trusted advisor with excellent communication, relationship-building and stakeholder engagement skills Demonstrated curiosity for surfacing and effectively and efficiently solving problems to assist leaders in resolving organizational, people and change priorities Strong organizational skills with the ability to effectively manage competing priorities Previous experience with UKG (HRIS) an asset Other (travel, Bilingual, etc.) Ability to travel independently up to 25% across assigned regions, including

📌 Manager, Human Resources (Canada)
🏢 Indigo-Books-
📍 Canada