Become a key player at Birchwood as a Customer Service Representative. Enjoy a full time position providing outstanding service through phone and digital communications.

In this fast-paced Contact Centre role, your primary focus will be on delivering exceptional customer experiences. You will engage with clients via calls, texts, and emails, requiring excellent multitasking skills and a proactive approach to meet booking targets while maintaining high standards of service.

Key Responsibilities:

- Manage incoming and outgoing calls with professionalism
- Efficiently gather customer information across various systems
- Resolve customer inquiries and facilitate appointment bookings
- Prioritize urgent issues for quick resolution
- Utilize technology effectively in daily tasks

Requirements:

- Strong background in customer service, preferably with call center experience
- Excellent communication and organizational abilities
- Automotive industry knowledge preferred but not required
- Valid driver's license and clean driving record necessary
- Transport required for commuting to the site

Contribute significantly to Birchwood's mission of delivering top-notch automotive services in a rewarding environment.

📌 Join Birchwood's Customer Service Team (Canada)
🏢 Birchwood Automotive Group
📍 Canada